I sent Dollar Shave Club the following message via Facebook messenger minutes after my...

GetHuman1148944's customer service issue with Dollar Shave Club from September 2018

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Help with my Dollar Shave Club issue
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Dollar Shave Club doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1148944 will need to dig through the advice provided by Dollar Shave Club, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1148944 can let us know if they help or not.
The issue in GetHuman1148944's own words
I sent Dollar Shave Club the following message via Facebook messenger minutes after my order was made incorrectly*promo code not applied after it showed a bar at the top of the page saying it WAS applied after i entered it. They had time to ship my order but apparently did NOT have time to reply to my message or look at it and correct it. At this point i am becoming furious feeling scammed and have no problem loud capping you all over social media so that no one buys from you again if someone doesn’t respond to me and and correct the amount i was charged. I should’ve been charged only $* for my extra handle and $* should have been taken off with promo code & the extra $* needs to be taken off that u OVER Charged me! So the $** i was charged should be changed to $* with a $* refund immediately! & if u want to play games and say the promo is not valid if i add something extra then i will send all the **** back and u can refund me in full!*“I placed my order for a starter kit and one extra handle and used promo code FREEMONTH my total came out to be $** however my promo code was not applied and y’all actually charged my card $** so I need to speak with someone to get this corrected so I can apply my promo code and my card be charge for the correct amount! Not Happy!!”

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Dollar Shave Club

Customer service issue
Reported by GetHuman1148944
Sep 15th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1797 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)

Timeline

GetHuman1148944 started working on this issue
Sep 15th, 2018 9:45pm