I was shopping at store ****** on ********** @ approximately *:**pm EST. The cashier, K...

GetHuman-teasterk's Store Feedback issue with Dollar General from September 2020

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I was shopping at store ****** on ********** @ approximately *:**pm EST. The cashier, Kim, and the female (older) manager were the ones that refused to honor their own signs. There were * signs posted, one of them several times within this section. I have pictures of these signs, if needed. **The first sign said* CLEARANCE SALES EVENT Friday Sept. ** - Sunday Sept. **. Take an additional day **% off previously reduced clearance items. Includes Swim*Summer Toys, Select Lawn & Garden Items, Green & Red Dot Home, Beach Towels, Spring & Summer Party, Yellow Star Toys and Spring*Summer Apparel (Look for the Yellow Dot, White Dot, or Green Star). This sign was printed and contained no handwritten portions. **The second sign said* CLEARANCE **% off with examples of was and now prices. Handwritten in the rectangle below this area said, Clothes Only, This Rack Only.**I wanted to purchase * items from this clearance section, set in the front of the store where these signs were located. **The first item was a * set of toy balls. They were originally $*, marked originally with a yellow sticker. The clearance price was not on this set or any other set that was displayed. UPC ************ I decided to bring this item, as well as the next item, to the register when I checked out to verify the price. **The second item was a pair of black, Zone Pro, jogging pants, size small, originally market for $* with a yellow tag. I was unable to get the UPC because the manager and cashier would not hand the pants back to me. There were a few pairs that were similar and also $* woth yellow tag.**The * pack of balls rang up $*.** and the final price was $*.** before tax. The pants, however, rang up at the original price of $*. ***% off of $*.** is $*.** and an additional **% off of that puts the cost at $*.**.**The cashier, Kim, refused to honor the clearance signs, at which point I asked to speak to the manager. An older female said that she was the manager, I didn't catch her name, said the only thing she would be willing to do was to mark down the pants to $*.**. Referring her back to the signs and stating that the final cost before taxes should be $*.**, she said *oh well, all I will do for you is $*.**, do you want them or not?"**Her demeanor was very rude and degrading as well as the cashier and her sneer as the manager rudely replied. I am absolutely appalled, not only that they wouldn't honor posted Clearance signs, but their attitude towards paying customers as well. Even of you are able to do something about this, there were only *pair of the black pants in my size (small) avaliable and they were left behind register * after I refused to pay $*.** for them. I wanted those pants for the advertised price and not a penny more. **Please share any contact information for individuals within the Dollar General Company, including the Dostrict Managers contact information, upon receipt of this communication. I would like to see that some action has been taken and employees at this store have been trained to honor posted sales as well as interact with customers in a more respectful manner. **I was a manager for one of the competitors or Dollar General for over five years, and if any of my employees had treated a customer the way I was treated today, swift repercussions would have taken place immediately with the involvement of the District Manager and perhaps others on the corporate ladder.**Thank you,**Kara Teaster**** Humphrey Way *Friendsville,TN ******(***)***-**********@***.com

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Dollar General

Store Feedback issue
Reported by GetHuman-teasterk
Sep 26th, 2020 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 422 others
0 customers following this

Timeline

GetHuman-teasterk started working on this issue
Sep 26th, 2020 9:43pm