I had just checked out and was looking at my receipt on my way out and realized I was o...

GetHuman4702926's customer service issue with Dollar General from April 2020

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The issue in GetHuman4702926's own words
I had just checked out and was looking at my receipt on my way out and realized I was over charged on clearance items by $**.*Go in to get it corrected and A young man who waited on me called the manager up to fix it. She noticed she had a friend at the counter and asked her if she needed disinfectant wipes, the friend said yes of course and she grabbed some from the office Behind the counter and gave her two packs. *The manager then stated “ One for you and one for your mother“ *Well she continued to adjust my prices I told her I’d like to purchase one of those three packs of wipes, and she replied to me that they were being saved for senior citizens the next morning.*I’m not a senior citizen I’m ** years old with asthma, multiple sclerosis, and a pituitary brain tumor and I am still out doing my own shopping,*I do know that the first hour of certain days some stores are allowing the elderly and people with the compromised immune system’s to shop, I have not taken advantage of this because I don’t feel like I need to explain to every person who’s going to ask me or tell me that it’s time for the elderly only.*I did not explain to her either I just looked at her while she was returning my $** over charge while I was standing there someone else called on the phone and had a complaint the same as mine obviously the person overheard Her offer the wipes to her friend also*I only heard *** of the conversation obviously but I heard the manager say my @friends mom is elderly, go ahead and call corporate.” I myself I’ve tried to call several times and cannot get through your lines and I’d much rather prefer to speak to someone on the phone and find out exactly how this lady should be held accountable for her treatment of me.*The problem is this lady didn’t even ask for wipes and if she did the limit is one the stores at Dollar General have a sign up in front of any wipes they get that says limit one, totally unprofessional and unfair the way I was treated if you look at my phone number you will see I am a big dollar general shopper I go every weekend and I spend a good amount of money there I will not be returning because how dare she treat me that way. I could have stayed and argued the fact with her But I let it ride, which is out of character for me because I believe in standing up for what is right. But I figure whoever she made Mad on the telephone gave her an ear full, I was already tired of listening to her complain over and over to the cashier who messed up my order by overcharging, instead of confronting him when I was gone she said it multiple times just completely unprofessional.*I appreciate everyone working on the front lines right now and I think everyone who waits on me some of your stores have very friendly people while others such as the one on Alexis and Secor has a couple rude cashiers one in particular is a man Dressed as a woman or just a manly looking woman with a wig, I’m not sure what the gender is but she is extremely rude**This particular one where the incident occurred was temperance Michigan **** Lewis Ave. and her name was Lynn*Thank you for your time *Barbie Clifton

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Dollar General

Customer service issue
Reported by GetHuman4702926
Apr 23rd, 2020 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 501 others
0 customers following this

Timeline

GetHuman4702926 started working on this issue
Apr 23rd, 2020 2:40pm

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