Yes I purchased one of your cell phones, and asked the young man, will this work on my...

GetHuman-bchance's customer service issue with Dollar General from November 2018

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The issue in GetHuman-bchance's own words
Yes I purchased one of your cell phones, and asked the young man, will this work on my phone plan? He said they all work. Being older and not very knowledgeable into these things, i took him at his word. Well it does not work!*Returned to store and cashier says "We do not take these back, we do not have anything to do with them, call the phone co. " well i called the phone co. and they say you got the $ and they will not refund me.*So i call the manager and she says call the co. and we will not refund you. None of our employees are trained on the sales of our phone. I then asked her for the store * because i would be contacting headquarters, she hung up on me, and would not answer the phone when I called back. I have went to this store every since it opened, I prefer it to all other general stores around. I never yelled or got mad when discussing the situation, but sir this unacceptable. The world is very rude and companies have quit caring about the customer and they have been neglecting the training of there employees. I will not go back to this store until you have satisfied my request of $**.** Plus tax has been refunded to me. the store number is ****** **** red arrow hwy coloma mi *******B Chancellor***** Carmody Rd*Coloma, Mi ********* *** **********@***.com**I look forward to hearing from you.*Sincerely,* B Chancellor

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Dollar General

Customer service issue
Reported by GetHuman-bchance
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 167 others
0 customers following this

Timeline

GetHuman-bchance started working on this issue
Nov 7th, 2018 9:22pm