I bought a **** Ram **** two weeks ago. I specifically picked out a model that would ha...
GetHuman2373499's customer service issue with Dodge from March 2019
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Help with my Dodge issue
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The issue in GetHuman2373499's own words
I bought a **** Ram **** two weeks ago. I specifically picked out a model that would have power folding mirrors. The Bighorn Level package and the Sport Appearance package both included power folding and heated mirrors. The truck that I bought also came with the tow package which was not important to me. The tow package removes the power folding feature and the heated mirror feature. The tow mirrors stick out so far it won’t drive through my garage door without manually folding the mirrors in. When the mirrors are folded in, I can’t see to back out. The truck is a half ton truck, why is the factory putting giant mirrors on for towing travel trailers? I paid for the standard size, power folding, heated mirrors twice with the two packages that I have. Not only do I not have the mirrors I want and paid for twice, but I paid more again for the giant mirrors that don’t have the two upgraded features that I wanted. I went back and looked at other trucks that have the same packages and most all of them also had the tow package. Why is Dodge putting mirrors to tow travel trailers on the Ram ****? There are plenty of Ram ****s and ****s that it would make sense for. I would like to have the standard size, heated, power folding mirrors. I’m not concerned with the extra that I paid for the giant mirrors or the redundancy in the two packages. I just want the standard size, heated, power folding mirrors.*Thanks
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