Hi my name is Brandon Rich I had an issue with getting my truck repaired in a timely ma...

GetHuman1168057's customer service issue with Dodge from September 2018

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The issue in GetHuman1168057's own words
Hi my name is Brandon Rich I had an issue with getting my truck repaired in a timely manner. My truck is in the shop still broke for another day it has been in a dodge dealership for ** days as of today *-**-**. Every day I get told my truck will be ready. It's in the shop to have the transmission rebuilt. It was just rebuilt ** weeks ago. It went back to the dealership on *-**-**. My truck is a **** ram ****hd with the *.*l Cummins. I have been told repeatedly that my truck would be ready and to come pick it up it is still broken down in there shop. I was informed that the entire rebuild would be done under warranty. I was then sent a bill for parts and labor and yet my truck has been in the shop the entire time. I have spoken with management and a remark made from one manager was maybe I should think about trading in my truck. I have * rams at the moment I have bought * from this same dealership and ** of my friends and family members bought their vehicles from dodge. i have never been treated this way from them till they had to warranty the transmission rebuild. Thank you for your time if you want to speak with me my number is **********
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Dodge

Customer service issue
Reported by GetHuman1168057
Sep 19th, 2018 - 6 mons ago
I have an issue with Dodge too
Not resolved
Seen by 3 customers so far
Similar issue to 219 others
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Timeline
GetHuman1168057 started working on this issue
Sep 19th, 2018 9:39pm