I could not find a way to DELETE my payment information when I wanted to cancel. I emai...

GetHuman3645176's customer service issue with DocuSign from May 2021

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The issue in GetHuman3645176's own words
I could not find a way to DELETE my payment information when I wanted to cancel. I emailed support that I was canceling my account and they assured me that I would not be charged. .... I was charged $*** and they agree then should not have taken my money. It's been over a month and I still do not have my money back. I am NO LONGER recommending this service. And I am still waiting for my refund. In my mind they have essentially stolen my money as I have a customer support ticket saying my account was closed and I could ignore the email that said I would be charged $*** for another year. I am Very Frustrated and will be reporting them to the Better Business Bureau.

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DocuSign

Customer service issue
Reported by GetHuman3645176
May 12th, 2021 - 3 months ago
Not resolved
Seen by 13 customers so far
Similar issue to 48 others
0 customers following this
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Timeline

GetHuman3645176 started working on this issue
May 12th 4:04pm
GetHuman3645176 indicated the issue is not fixed yet.
May 12th 4:05pm
GetHuman3645176 indicated the issue is not fixed yet.
May 12th 4:05pm
GetHuman3645176 indicated the issue is not fixed yet.
May 12th 4:05pm

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