Hi I bought my niece a Moana figurine set from your store in Times Square, Manhattan, N...

GetHuman-katiefhe's customer service issue with DisneyStore.com from December 2018

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The issue in GetHuman-katiefhe's own words
Hi I bought my niece a Moana figurine set from your store in Times Square, Manhattan, NY on December *th (the bar code is NB** ************ ***). I gave it to her today (*****) and since this morning around ** am, two of the figurines have already broken. Maui’s arm has completely broken off (the left one with the hook) and so has one of the crab Tamatoa’s claws. This is completely unacceptable, my niece LOVES all things Moana and is so sad that they are already broken. I am extremely disappointed because I expect better quality from Disney because I know how amazing your toys can be. I have bought many things from your store in the past and have never been disappointed. I would appreciate my money being returned or a replacement set of Moana figurine to help resolve this issue would love to patron your stores again but I don’t think I can until this issue has been resolved. I look forward to hearing from you.

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DisneyStore.com

Customer service issue
Reported by GetHuman-katiefhe
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 64 others
0 customers following this

Timeline

GetHuman-katiefhe started working on this issue
Dec 26th, 2018 2:35am

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