Disney Movie Club Customer Service Issues

I would like to cancel my subscription as I did not authorize a $30 charge from my account. I request a refund and the cancellation of my subscription. My name is Mary L., and the last four digits of the card used for the 4 movies for $1 offer are [redacted]. I did not authorize the recent charge or any other charges from your company. Kindly remove my card from your system. My address is [redacted] Amicus Road, Ruckersville, VA [redacted].

I have been unwittingly charged between $30 to $34 monthly from an online survey I took last year, promising to earn $[redacted] without mentioning any membership fees. I chose two movie offers but was only charged twice initially. However, since July 27th, I have been charged $33.42 and on September 25th, $31.28 without my authorization. I am seeking a refund for these unauthorized charges. I have attempted to contact them by phone but only encountered automated responses. I do not recall signing up for any Disney club membership. My name is Bennie Perkins, and I reside at [redacted] Robinhood Dr Apt 11C, Temple, TX [redacted]. You can reach me at [redacted] or by email at [redacted]

I am seeking a refund from Disney Movie Club for $33.90 that was deducted from my account even though I canceled my monthly selection. I am also awaiting resolution for a similar issue from the previous month where instead of receiving the $25 refund promised, it now shows as owed, despite my request to pause shipments. I was charged $33 on my PayPal Debit Mastercard, marking the third time I've attempted to cancel online, confirming with a representative, only to be charged again. I believe the total refund owed should be around $58.90. My member number is [redacted], possibly under Jeremy Price at [redacted] East 14th St, The Dalles, Oregon, [redacted]. The phone numbers associated with the account may be [redacted]9 or [redacted]6, and the last four digits of the card charged are [redacted]. I urge for this matter to be promptly resolved as I have experienced issues with cancellations and unauthorized charges.

I urgently need to cancel my subscription with the Disney Movie Club. I do not own a DVD player and am unable to contact customer service during business hours due to my work schedule. These movies are not something I need as I do not have children to watch them. I have been repeatedly charged monthly and continue to receive DVDs, despite my attempts to cancel. I am open to sending back all the DVDs, although I am unsure if I can receive a refund. This situation originated from falling for an ad, and I have no use for the videos. It would be greatly appreciated if all my information could be removed from the Disney Movie Club. Your prompt assistance is requested. Thank you. - D.

I am unsure about who created the account in my name or how they obtained my bank details. Despite canceling with your service three times and updating my banking information, I am still being charged $29.99. This is the third instance, and I am requesting a refund to my bank account. I do not have the email or account information but receive the movies at [redacted] Plumb Ridge Rd, Knoxville, TN [redacted]. I have contacted your customer service each time these unwanted charges appear. I would appreciate a phone call instead of an email at [redacted].

I did not authorize the Disney Movies Club to withdraw money from my account. Despite multiple requests to stop, they continue to take money without notice. I demand a full refund and cancellation of my account, subscription, and membership. I do not want any further association with Disney Movies Club due to their repeated and unacceptable actions. Their behavior is misleading, sending letters saying one thing and acting differently. I insist on a complete refund of all charged amounts this morning and instruct them to cease sending any movies or mail. This situation undermines the purpose of internet services meant to aid, not harm. Please process the cancellation and refund promptly. Thank you, Apryl S.

I subscribed to the Kim Kardashian game offers at a low price, but got charged $50 yesterday for the subscription renewal. I recall unsubscribing but was not sent a notification email beforehand. I've been trying to contact you for 2 days without success. The phone number I called led me nowhere, and my emails have gone unanswered. It's frustrating as my bank account is now left with only $7. As a 19-year-old who usually works for Uber Eats but is currently unable due to a back injury, I urgently need a refund and to cancel this subscription. Your assistance in resolving this matter would be greatly appreciated.

I accidentally signed up for a movie service on my smartphone without realizing it. I didn't want this service, and I apologize for any trouble it caused. I noticed a charge on my bank account and want to cancel. My email address may have a typo missing the "I" in my name. Please reach out to me at *[redacted]*. I can be contacted on Monday, the 1st of November, at [redacted]. Thank you for understanding.

Due to Disney's shift away from family-friendly content, I have decided to terminate my agreement with you. I am willing to return the items I have received, but if you decline, I will dispose of them. I will no longer support or purchase anything associated with Disney. This decision is based on parental concerns, not religious extremism. Please do not pressure me to fulfill the agreement or make any payment. Kindly respond within 48 hours. I request my account to be closed promptly with a balance of 0.00. MEMBERSHIP #: [redacted]4 - P. Workman

I submitted an order form specifying that I did not want the "Turning Red" movie, yet I see I am being charged for it along with three additional movies besides the "Encanto" and "The Internals" that I ordered. I have already received "Encanto," so I only intend to order "The Internals" in the upcoming June order. I will not accept any charges on my card for "Turning Red," as I did not request it. Kindly cancel my May order completely, as I no longer wish to receive anything from that order. Once I purchase the five movies outlined in my contract, I plan to cancel my subscription. I am disappointed by the unwanted movies being added to my orders, especially those with themes of bullying and inappropriate language in children's movies. Thank you.

I received a package in the mail today from the Disney Movie Club containing 3 movies. The order number is #J[redacted]1, Membership number is [redacted]5, and the invoice date is 05/04/22. The package states that I don't owe any fees, but I did not sign up for a membership and do not wish to have one. I do not want to receive any more items from the Disney Movie Club as I have not made any purchases from this site. I have attempted to call but have been unable to reach anyone for assistance.

I have been a member for around six or seven years. After moving recently without a permanent address, I am unsure whether movies were delivered to my old address and returned or if they were left there. I moved out in May [redacted]. I called the [redacted] number and left a message with my details. I don't have my account number, but my previous address was [redacted] Church Street, Taylor, PA [redacted]. My name is Nicole Gillette Evans, and you can reach me at [redacted] or [redacted] Please get in touch so I can update my address and receive any missing movies I've paid for. Kindly inform me if any movies were sent but weren't received. I am unsure if they were returned or are at the post office. Contact me via email or phone. Thank you very much.

I need assistance with returning 4 tapes for a refund. I previously spoke with a Disney representative who advised me to send the tapes back for a credit to my credit card. Unfortunately, I am unsure of the correct address to return the tapes to. My husband is currently battling stage 4 cancer, which has required him to be hospitalized for the past 45 days, leaving me quite occupied. Despite my prior attempt to return the tapes, they were returned to me, likely exceeding the 60-day return period. I appreciate any help in resolving this issue promptly. Regards, B.W. (Address and contact information redacted)

I recently discovered a charge on my statement from Disney Movie Club for $43.52 dated March 02, [redacted]. Upon reviewing my online statements, I also found another charge for $31.14 on Feb. 22, [redacted]. Despite canceling my subscription over six months ago, these charges persist. I've attempted to contact Disney Movie Club, but they require a membership number for assistance, which I no longer possess. I would like a refund for the unauthorized charges and request that Disney Movie Club cease these actions promptly. Maria F. [redacted] Franklin St. Smyer, TX [redacted]

I recently discovered two charges on my statement from the Disney Movie Club. There was a charge of $43.52 on March 02, [redacted], and another one for $31.14 on Feb. 22, [redacted]. My subscription was canceled over 6 months ago. I attempted to contact the Disney Movie Club, but I require a membership number to speak with someone. Unfortunately, I do not have this number as my previous membership was canceled, and I no longer have access to the login information. I am seeking a refund for these unauthorized charges and request that the Disney Movie Club cease any further charges.

I did not sign up with this company, my 8-year-old granddaughter did, and it was canceled in January. However, I noticed two unauthorized charges of $60 this morning. I have been trying to reach customer support at the provided number, but I have been unable to speak with a representative. Additionally, when I try to log in using my phone number, it indicates that I do not have an account. My name is Besheka Gracey, and I am requesting a refund for the charges made.

This is the third time an unauthorized charge has been deducted from my account, and I recently dealt with a similar issue just a month ago. I clearly stated that if there was another unauthorized charge, legal action would be taken. I want my money refunded immediately. I requested to be removed from your contact list previously, yet it seems you continued to take money without authorization. Please refund my money promptly and ensure all my information is removed from your records. I do not want any further communication from your company. I will be forwarding a copy of this email to my lawyer, and if this issue persists, I will pursue legal action against you.

I was erroneously charged $43.72 for a movie that I did not order. Despite returning it upon receipt, the charge remains on my Discover account. Kindly refund this amount promptly as I never selected or wanted this movie. Due to being in the hospital, I was unable to decline the movie when notified, which led to this misunderstanding. If crediting my Discover account is not possible, please issue a check for the same amount to rectify this error.

Hello, I am a VIP club member. I am waiting for all payments meant to be refunded for movies I never received. I have received three payments but am awaiting the fourth. I contacted my bank for verification, and they confirmed that not all refunds were processed. I also wish to close my membership and receive a refund for a promotional movie offer that I am not accepting. I have been paying for promotional movies, shipping, and handling without receiving any movies at the beginning of each month. Please close my account and arrange for the cancellation of any promotional movies along with reimbursements for these payments back into my account. Kindly notify me via email or text once you have reviewed this issue. I am waiting for two refunds. Thank you.