My son decided to sign up for this "club" without my permission and when I looked into...

GetHuman-mhagglun's customer service issue with Disney Movie Club from February 2019

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The issue in GetHuman-mhagglun's own words
My son decided to sign up for this "club" without my permission and when I looked into it I only found it to be a "trap" that forces you into reoccurring payments. I explained this to a rep on the phone after spending about * hours on the phone, and they told me my account would be cancelled and to just send the * movies back. *** major problems here.***. The account was not cancelled, and I was billed for more movies I DID NOT ORDER being shipped to me.***. There was no return label in my package.***I understand the original order was placed by my son, but obviously I don't plan on filing a lawsuit against my son. However, I am really not in a place to give money like this which is why I am so frustrated. What I really don't understand is why the second order was ever placed.
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Disney Movie Club

Customer service issue
Reported by GetHuman-mhagglun
Feb 6th, 2019 - 3 mons ago
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Seen by 9 customers so far
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GetHuman-mhagglun started working on this issue
Feb 6th 9:49pm