I made an order and have yet to receive a shipment confirmation. I was told by a repres...

GetHuman-queenman's customer service issue with Disney Movie Club from December 2018

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Help with my Disney Movie Club issue

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The issue in GetHuman-queenman's own words
I was trying to find the tracking number for my order. ... I made an order and have yet to receive a shipment confirmation. I was told by a representative that it would ship on the **th but nothing showed up in my email. I'm very worried. It was shipped to my dorm and I'm worried that the UPS man just left it where it can get stolen in a heart beat. My college doesn't seem to have it as there was no notification from them. It has been almost * weeks since then. I can't find the live chat box anymore. I would like to know what I should do. I need the tracking number and I have sent two emails. No reply from either yet. I know it was just Christmas but they had an entire week to send it out. This has never happened before. Will I be able to get my order or will they never ship it? I would very much like the shipment confirmation email and the tracking number.
I can't find the live chat box, it's infuriating because I need answers and no one is there to answer me.
Sending the shipment confirmation email along with the tracking number.
I haven't been a customer for long. Maybe a year, I expected the site to be trustworthy seeing as it is Disney. I've never had a single bad thing to say about the site seeing as I saw no problems with it. However, this one order has me shaken up.
Tried looking for the chat box, could not find it. Sent two emails, have yet to get a response. Made a phone call, I got the tracking number. Apparently it was delivered but we'll see if it was stolen or not.
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Disney Movie Club

Customer service issue
Reported by GetHuman-queenman
Dec 27th, 2018 - 3 years ago
Fixed
Seen by 15 customers so far
Similar issue to 680 others
0 customers following this
Items needed
Who made the purchase
Email address associated with the booking

Timeline

GetHuman-queenman started working on this issue
Dec 27th, 2018 3:36am
GetHuman-queenman confirmed the issue is fixed. Hooray!
Dec 27th, 2018 4:18am

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