Hello, my name is Rebecca Orban! I have a membership with the Disney Movie Club & I hav...

GetHuman-rorban's customer service issue with Disney Movie Club from December 2018

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The issue in GetHuman-rorban's own words
Hello, my name is Rebecca Orban! I have a membership with the Disney Movie Club & I have had nothing, but problems with the awful service. I called back in October, wanting to cancel my membership and I was told that was okay! They supposedly sent out a movie pack that I DID NOT want and I was told there was a stop put to the order and my money was refunded. Well, I was paid Friday, December **st and I was missing $**.** off of my card. Disney Movie Club is the only business, the only anyone that has my card info, so I called right away to put a stop to it because I was told back in October that my membership was canceled as I asked. One of your members told me that I couldn't do so because I must purchase another movie at the price of atleast $**.** first! I do NOT want anymore movies and I wish to have my money refunded and my membership canceled as I have wished before. Your member also told me that Disney Movie Club did not take the $**.** from my card, but I called my card company & asked to be told who pulled the $**.** off of my card and they IRONICALLY said the Disney Movie Club pulled it! I want my money back! I do NOT wish to receive anymore movies what so ever! Your member LIED to me & I do not appreciate that! I wasn't able to finish Christmas shopping for my family and I have bills to pay! Who is spending $** on movies at Christmas time? I DO NOT HAVE THE FUNDS FOR THIS!

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Disney Movie Club

Customer service issue
Reported by GetHuman-rorban
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 676 others
0 customers following this

Timeline

GetHuman-rorban started working on this issue
Dec 26th, 2018 4:14am

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