I just completed a cruise on the Disney Magic under reservation * ******** - room...

GetHuman1383439's customer service issue with Disney Cruise Line from October 2018

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The issue in GetHuman1383439's own words
I just completed a cruise on the Disney Magic under reservation * ******** - room ***** - Angel and Carmen Molina**On the cruise, all ** guest pre-booked our next cruise. The person handling our pre-booking was Darko from Canada. He assured all of us that our information was entered and that they had only to process our deposit once computers were back up.**I called Disney to book the * night cruise - March **, **** Eastern Caribbean and was told that our pre-booking was not showing up in the computer so needed to email you. I am gold member status and have always pre-booked onboard and find this error very upsetting. **I need this error corrected immediately since my son has already booked under reservation ********* Michael Molina and need to reserve the connecting room *****.**Urgently awaiting your reply in order to resolve this matter as I find this error unexceptable.**Sincerely,*Carmen Molina****-***-****
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Disney Cruise Line

Customer service issue
Reported by GetHuman1383439
Oct 20th, 2018 - 3 mons ago
I have an issue with Disney Cruise Line too
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Seen by 3 customers so far
Similar issue to 10 others
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GetHuman1383439 started working on this issue
Oct 20th, 2018 10:23pm