I've called to fix a problem with my card. I recently became the payee of my grandfathe...

GetHuman5729549's customer service issue with Direct Express from February 2021

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The issue in GetHuman5729549's own words
I've called to fix a problem with my card. I recently became the payee of my grandfathers account on December **st Jennifer E Brunsman direct express put his payment on my card without my authorization so they took it off and issued him his own card (Billy ray Dinsmore) on my account it said I received $*,***.** which I did not receive but on my login that's what it says . his card is under my name Jennifer Esther brunsman also there is another card under my name and I don't understand why. I need this addressed as soon as possible.

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Direct Express

Customer service issue
Reported by GetHuman5729549
Feb 7th, 2021 - 2 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 12259 others
0 customers following this

Timeline

GetHuman5729549 started working on this issue
Feb 7th 12:43am