Direct Express Customer Service Issues

I had issues with the bank providing the wrong account number and requests for my picture via fax, which has been unsuccessful. Now, I want to close my checking account due to the difficulties I faced when trying to get information about it. I haven't received my card yet, but have tried calling multiple times to resolve the faxing problem. I also need to stop my social security disability direct deposit and have the checks sent to my address. I have been a customer for 11 years without any prior issues but recently had a problem with a partial hold on a check deposit. I urgently need access to my funds to pay bills, rent, and other expenses. I am frustrated that my disability check is being held up. I request the bank to close my account, return my funds, and redirect the disability deposit to the correct address.

I recently had an issue with UPS returning my Direct Express Card for my Social Security Benefits. Despite showing my ID, the UPS delivery person insisted on a tracking number and sent the card back to the sender. According to the Direct Express card records, the card was sent to an address in Clarksdale, Texas, instead of Clarksdale, Mississippi. I need the card to be sent to [redacted] 6th Street, Apt. 17B, Clarksdale, MS [redacted]. I have been struggling to reach a live person to resolve this matter as there is no option in the automated system to speak to a representative.

My Direct Express card was stolen by several family members: Monica S. M. Wilson, Wilson P., Sony S. M. Wilson, Deliah S. M. Wilson, Stephanie P., Ella S. Olivo, Arlene S. M. Wilson, Mona C. G. Torres, and Nicole G. T. I am requesting the arrest of those involved for stealing my card and others in the family. I would like a replacement card to be sent to [redacted] Sandy Circle, San Antonio, Texas, [redacted].

In December, I withdrew $[redacted].00 from my card when the funds were first deposited on the 1st. When I tried to use my card again on the 3rd with the next check, I was instructed to contact Direct Express as stated in their letter. I called and was advised to email to resolve the issue before being able to use my account. Today, I am seeking assistance to rectify this situation promptly as I rely on these funds for January. I usually withdraw my cash early with the first check so I am puzzled by the hold. I hope for a swift resolution. Thank you, Tessie Businelle.

I am currently not living at my previous address due to temporary reasons. I am now in New York City attending a funeral. Unfortunately, I lost my card during this time and it has caused some issues. I am unable to return to my friend's house where I was staying due to the funeral obligations. I have tried to contact SSI without success. I urgently need an express card sent to my current address at [redacted] 2nd Ave, 14E, NY, NY [redacted]. My former address is 9 Thompston Street, Basement Apt, Troy, NY [redacted]. I am dealing with a difficult situation and would appreciate someone taking care of this quickly. I have canceled my other card. Thank you for your assistance.

I was a victim of electronic theft on October 30th. I contacted Direct Express, and initially, they expressed sympathy for my situation. However, it's now almost January 1st, and I have yet to see a credit to my account. I have been calling nearly every day, only to be directed to different representatives. When I do find someone who can assist me, they claim that I did not submit my paperwork within the required 10 days. I actually sent it after 18 days, but I have proof from the post office and records of my constant follow-up calls. I am hopeful that there is a competent person with the authority to review my case fairly and resolve this issue.

I contacted Direct Express today to report a lost card. I have two cards; one ending in [redacted], which I lost, and one ending in [redacted], which I still have. Unfortunately, after contacting them, they deactivated the card ending in [redacted] instead of the lost [redacted] card. I paid $17.00 to have the replacement card expedited in 2 days. My concern is whether Direct Express will stop the lost card (ending in [redacted]) and reactivate the one I still have (ending in [redacted]). My name on the card is Mary A Mora-Luera, and my Social Security number is [redacted]-72-[redacted]. I am eagerly awaiting a prompt response from Direct Express regarding this matter. Thank you.

I believe someone has gained access to my credit card information and other personal documents. They have impersonated me with my stolen identity and have even involved others in this fraudulent activity. Various cards, including vanilla cards with stored money, have been taken. The situation has escalated as they trash my home, make false claims about my whereabouts, and even physically attack me. The person claiming to be David is not who he says he is and I suspect he has also taken my phones and installed spyware on them. This has left me unable to access my emails and has caused a great deal of stress and danger to my well-being. I urgently need to speak with someone in person to address this situation and have those involved in these crimes apprehended.

My initial card was mistakenly delivered to the wrong address. It was sent to East Penn instead of West Pinchot. They confirmed delivery around November 27th, but after contacting them on December 22nd, they said a new card would be issued within 10 days. Today marks the 10th day and the replacement card has not arrived. I am eager for someone to follow up promptly to locate the card and determine its whereabouts. My name is Carrie Davidson Swank. Please investigate this matter. Thank you.

I recently contacted Direct Express on 12/30/[redacted] as I realized one of my cards was lost. Unfortunately, they ended up canceling the wrong card, leaving me unable to access my funds. I was issued a new card, but I am yet to receive it. I'm in a bind as I need to pay my bills with the missing card. I've been trying to reach a customer service representative for days with no luck. I'm unsure if I should cancel the wrong card now or wait for the new one. The long wait times on the phone have been frustrating. I really need assistance as my rent is due soon. Could someone from Direct Express please reach out to me as soon as possible? Thank you for your help.

I thought I had lost my Direct Express card and ordered a replacement on December 17th or 18th, but then I found my wallet. Unfortunately, I lost it again by leaving it on top of my car and driving off. So, I ordered another replacement card on December 30th and paid for expedited delivery twice. However, when I log in to the Direct Express website, I see no updates on the second card's delivery. I am only getting tracking information for the first replacement card. My monthly funds and stimulus payment are on that card, and I'm unable to reach customer service for assistance.

I am experiencing an issue with my second stimulus payment. I receive my monthly SSI benefits through DIRECT EXPRESS. In May [redacted], I received my $[redacted] stimulus payment without any problems. However, on January 4, [redacted], I checked the IRS GET MY PAYMENT website and was told a direct deposit would be available on the same day. When I checked my DIRECT EXPRESS account, I did not see any deposit or pending transactions. I also noticed that the last four digits of the bank account listed for the deposit were different from mine. I have not made any changes to my banking information, filed taxes, or altered how I receive my SSI benefits. It seems like my payment may have been sent to the wrong account. I am unable to reach anyone at DIRECT EXPRESS or the IRS for assistance. Can someone please provide guidance on how to resolve this issue?

My replacement card is malfunctioning. I activated it around 8 pm on January 5th, and when I try to use it, the system says my last four digits are not valid. After trying again, it finally lets me proceed to the next menu. I've been trying to get help since 9 pm on the same day, and it seems like there's been a high call volume for hours. I feel there might be an issue with your system. I'm frustrated and need assistance urgently. I need access to my funds as my rent is overdue, and I'm facing financial difficulties. I've faced multiple hang-ups and it's been very disrespectful. I hope this issue can be resolved promptly and professionally. Thank you.

I am having a problem with Direct Express. I called them regarding unauthorized payments on my card, resulting in it getting frozen. Despite numerous daily calls since January 2nd, waiting on hold for 2 to 3 hours each time, no one has provided any answers. The requirement of an MOV for Social Security, my sole source of income, further complicates things. This predicament is hindering my ability to pay bills, including child support and life insurance. After being a loyal customer for over 15 years, it is frustrating not to receive proper assistance or explanations for the account freeze. I demand clarity on why this action was taken and seek resolution for the fraudulent charges imposed on my account. Communication with customer service has been unproductive as I am constantly stuck with representatives who are unable to provide satisfactory responses or connect me with higher management. It is urgent that this issue is addressed promptly. Thank you.

My brother, S. S., previously had a Direct Express account with his former representative payee, C. I. We suspect his stimulus check was sent to this account as he could use the card despite no funds being present. I, C. S., now represent S. S. and manage an account with M&T Bank. Our goal is to confirm if the check was deposited into the previous account and then move the funds to the new payee account. I attempted to contact customer service, but they stated there were no active cards for his SSN.

My card has been frozen, and although there is money on it since I was able to withdraw last week on January 4, [redacted], this week my funds were denied. I am having trouble getting it unfrozen. I have called, but was hung up on while being transferred to the department where they can help unfreeze the card. I was advised to contact Social Security to verify my information because there is no record on the system. I even offered to have a three-way conversation with Social Security, but was informed that unless my name and SS# are on the account, they can't assist further. This situation is frustrating to deal with once again.

I was on hold for 3 hours and 17 minutes yesterday, experiencing being hung up on twice, transferred to the wrong department twice, and finally disconnected after holding for an hour and 47 minutes for a manager. This morning, I called again and am still on hold due to a mistake on my account from a couple of months ago. I had been overcharged by a store and requested a reversal through you, only to be denied after a lengthy investigation. It's frustrating to spend so much time trying to correct an error that was not my own. The wait time is unbearable, the hold music is like torture, and the whole situation is unacceptable for a customer. I hope to resolve this soon without having to endure more days of waiting on the phone.

My name is Alfred White. The last four digits of my new ordered card are [redacted]. I had requested a new card due to fraudulent transactions on my account. I have tried unsuccessfully to speak with a representative as your automated system keeps disconnecting me. The unauthorized charges include multiple Google game purchases, Metro auto payments, and Progressive insurance. These transactions were not authorized by me, and I need them refunded promptly. I am a fixed-income individual relying on Direct Express for support. Please resolve this issue promptly. You can contact me at [redacted]. I urge you to credit back the fraudulent charges and investigate how my personal information was compromised. Your assistance in this matter is crucial. Thank you for your attention to this matter.

Hello, I attempted to issue a refund to your credit card, but the bank declined it. Please contact your bank to temporarily reactivate your credit card so I can process the refund. Be informed that the credit card linked to the transactions has been canceled and blacklisted; we are committed to helping you receive the refunds. Best Regards, Customer Support This image cannot be displayed. You have a new message! From: Harry George Jr Email: [redacted] Message: Cancel the transaction and refund $49.95. Thank you. Copyright © Live Chat Support Service, All rights reserved. Thank you, I will do that. On Sat, Jan 16, [redacted], 7:11 AM support <[redacted]> wrote: Hello, I tried to issue a refund to your credit card, but the bank declined it. Please contact your bank to temporarily reactivate your credit card so I can process the refund. Be informed that the credit card linked to the transactions has been canceled and blacklisted; we are committed to helping you receive the refunds. Best Regards, Customer Support This image cannot be displayed. You have a new message! From: Harry George Jr Email: [redacted] Message: Cancel the transaction and refund $49.95. Thank you. Copyright © Live Chat Support Service, All rights reserved.

I discovered that my Direct Express card was returned with my February SSI payment. I have been trying to contact someone for several days without success. Each time I call, I receive the same automated message stating they are experiencing high call volumes. I have attempted to reach out right when they open, but I keep getting disconnected after hearing the message. This situation has been very challenging for me as I recently lost my partner due to a heart attack, resulting in a significant loss of income. Now, SSI is my only source of income.