Direct Express Customer Service Issues

I am trying to transfer my direct deposit information and card to my new bank account. I have been attempting to reach out to you, but I keep being directed to contact the Social Security Administration. On contacting them, they advise me to contact you instead. I have already spoken to your supervisor, but the issue remains unresolved. I am concerned that my benefits for January [redacted] might not be processed correctly if the transfer is not completed before then. I want to ensure that my benefits are deposited into my new bank account as soon as possible. Kindly reach out to me promptly to assist with this matter.

I submitted photos of my state and veterans identification, both front and back, a day ago. However, my Direct Express account is still suspended with all my social security funds in it. I am requesting the release of my funds or for them to be returned to social security for allocation by another company. Direct Express is being accused of breaching FDIC regulations by withholding my SSI funds.

I've noticed that money has been disappearing from my account, so I tried contacting to request a replacement card. Unfortunately, I have been on hold from 6 am to 8 pm on Monday, and even tried overnight with no luck. The same situation occurred on Tuesday and Wednesday. Meanwhile, my funds are still disappearing, and I am facing eviction because I am unable to access my money. I am not exaggerating when I say that I have been on hold for literal hours and days without any response. People in Florida are desperate for assistance. I am 55 years old, disabled, and urgently need access to my money. This is Ms. P. from December [redacted].

My purse was stolen which had my Direct Express card inside. The thieves tried to use it, but the PIN is locked, and I can't access my account to report it stolen. My social security card was also in the purse. I have been attempting to reach Direct Express for three days to report the incident, but I am unable to navigate the automated system. Today, the scheduled deposit for this month was due, and it might have been accessed by the thieves. This situation jeopardizes the income I rely on each month and puts me at risk of homelessness.

I recently changed my Direct Express card PIN, but I was unaware of the one-time verification code needed. As I no longer have access to the email linked to my account, I updated it on my Social Security account assuming it would also update on Direct Express. Unfortunately, it did not transfer over. It has been two weeks since the funds were deposited, and the long wait times on the phone have been challenging. I hope my problem can be resolved promptly.

My name is John H. Caraway, and I am a cardholder. My billing address is [redacted] Warren Drive lot #7, West Monroe, Louisiana, [redacted]. My debit card number begins with [redacted] xxxx xxxx [redacted]. I need help disputing a transaction made on Amazon.com. Someone has charged $[redacted].42 to Amazon.com using my Direct Express debit card. Additionally, my website to access Direct Express has been compromised; my password has been changed, making it impossible to log in successfully. I have been unable to reach anyone by calling [redacted]; all I can do is interact with the automated system. I am seeking assistance from a live person. Can you please help me? Thank you.

On December 1, [redacted], there were two charges of $43.50 on my account to CenturyLink when there was only supposed to be one charge. I contacted DE, and they advised me to reach out to CenturyLink. After contacting CenturyLink, they confirmed that only one payment was processed and directed me back to DE. Upon following up with DE, they claimed they received the payment. Today, when I called CenturyLink again, they stated that only one payment went through, for which I received confirmation. However, the whereabouts of the additional money seem unclear. A DE representative informed me that I need to fill out a packet, which could take up to 45 days to resolve. I never authorized the second payment and urgently need those funds.

I need assistance with getting a new Direct Express card as mine was stolen and canceled. Unfortunately, UPS returned the new card sent to me. Due to the cancellation of my old card, I am unable to navigate the automated phone system to speak to a representative. I am requesting to have another Direct Express card issued to me. My name is Dawn Jarrell, and I can be reached at [redacted] or [redacted] I reside at [redacted] Apt.H03, Pepper Tree Apartments, Metairie, LA, [redacted]. Your help in connecting me with an agent to resolve this issue would be greatly appreciated. Thank you, Dawn Jarrell.

I recently transferred money from my Direct Express account to a Simple account. The funds were deducted from my Direct Express account, but they have not shown up in my Simple account. Simple has no record of receiving the transfer. This is urgent as I need the money to pay a bill, and my service is at risk of disconnection. I have tried contacting Direct Express over 80 times with no success. Each time I call, I am asked to call back later. I urgently need to speak with someone regarding this issue.

I ordered a replacement card after losing mine. I initially called on November 16th for a replacement, but it did not arrive. Subsequently, I contacted customer service on November 29th for another replacement, requesting expedited delivery, but that card also did not reach me. I placed a third order on December 2nd, yet the provided tracking number appears incorrect. Additionally, I was charged an additional fee for expedited shipping, despite not receiving the first expedited card.

I recently discovered $[redacted] in unauthorized charges on my account and immediately contacted customer service to initiate a dispute. Unfortunately, I had a very unpleasant experience with the representative I spoke to. Despite explaining my situation, she seemed cold and unhelpful, informing me that they could not investigate until the charges cleared. The funds were already on hold, leaving me without money for essential bills. The lack of empathy and understanding from the representative was disappointing. Instead of trying to resolve the issue, she talked over me and eventually hung up, displaying rudeness and impatience. It was a frustrating encounter that left me feeling unheard and mistreated.

On December 1st, I reported four unauthorized transactions and spoke with a representative who canceled my card. He mentioned the charges were pending and advised me to contact specific numbers provided. Unfortunately, the lines did not offer assistance as some disconnected the call, while others did not pick up. I have been attempting to reach out daily since December 2nd but have yet to speak with a live person. These charges are critical as they impact my only source of income. I am urgently requesting a support agent to call me at [redacted] today. Thank you.

I called because there are charges on my card that I did not make. They are looking into it, but they said the address I provided is not correct. I have been disconnected twice, even though I gave them the right address. I called to inform them that I cannot use that address and need my card sent to my new PO Box address. It's as simple as that. They have hung up on me twice. If the card is sent out without the correct address, I will not receive it. Please help me get it to my PO Box address. I'm Debbie L. Evans.

I recently discovered unauthorized charges on my card which led me to cancel it. I now have a new card but need assistance disputing the unauthorized charges. Unfortunately, I am facing difficulty obtaining necessary information as the old card is no longer accessible. I was in the middle of a conversation with a representative who was guiding me on the next steps when we got disconnected. Since then, I have not been able to reconnect with anyone regarding this matter. I have received the dispute forms but require assistance in completing them.

I attempted to dispute a transaction, but after contacting three customer service representatives, they advised against canceling my card and suggested changing my pin instead. When I called [redacted] to change my pin as instructed, my card was unfortunately canceled, preventing me from completing the process. I was informed a new card was ordered, and after providing my address, I was assured it would arrive in three days. Being disabled and financially struggling, it was concerning to discover today that the new card was sent to the wrong address in Texas instead of Massachusetts where I reside. This mistake has left me without access to money for essentials like food. Despite my efforts to resolve the issue by contacting UPS and Direct Express, I have been unable to rectify the situation due to high call volumes and unhelpful automated systems. The prolonged delay in receiving a replacement card is causing undue hardship as I have health issues and urgently need access to my funds. Any assistance in expediting the delivery of my new card would be greatly appreciated as this has been an ongoing issue since December 3rd, and I'm struggling to cope without financial means.

I've noticed a hold on my card for almost four months now. I haven't made any disputed transactions, but the money is still inaccessible. I've tried reaching out, but they won't disclose the reason for the hold. Living in a remote area, it's challenging for me to get around, especially after experiencing a stroke. I lead a quite solitary life and haven't left the house much. Unfortunately, my driver's license has expired, and I haven't driven in years. Moreover, I don't have a copy of my birth certificate or social security card for about two decades. The situation has left me feeling hungry and anxious as I face the risk of losing my home.

I had to cancel my card due to unauthorized charges. I received paperwork stating there was only one charge when there are actually multiple unauthorized charges. Unfortunately, since my new card hasn't arrived, the call gets disconnected when I try to reach customer service. I need help to access my account online to review all the charges. I want to dispute all the incorrect charges, not just one. Please contact me promptly. Thank you. Alicia LeBouef [redacted] Marais St, Chalmette, LA [redacted] [redacted] Email: [redacted]

I have been trying to resolve an issue with my card politely. I have submitted my ID multiple times, but my funds are being held, and I am facing eviction. Despite sending my ID via fax and email several times, there seems to be an issue. This situation is making it hard for me to pay my bills on time and I may have to contact the Better Business Bureau if it's not resolved promptly. I hope this can be resolved soon so I can avoid an eviction notice. Thank you, Ronnie Robinson.

I am looking to connect my Direct Express card to my bank to pay bills and improve my credit with Experian. Although Comerica Bank is not listed, and I lack the online login details, I linked my card to my checking account for a regular transfer. Initially, I used the card number as the account number and the correct routing number. The first transfer in November went smoothly, but the one in December required manual initiation and didn't cover the full amount. This process is not achieving my goal effectively. I wish Comerica Bank or US Direct Express could be included in the list of banks for credit reporting. I rely on Direct Express for payments since [redacted], yet with no credit bureau reporting, my credit profile lacks activity. This situation affects my credit applications negatively. I hope there can be a solution to this issue. Thank you, Michelle S.

My mother is hard of hearing, and I have been assisting her with resolving an issue with her card. The company mistakenly shipped the card to the wrong state. Despite multiple attempts to communicate with associates, we have been unsuccessful. It has been almost a month, and my mother is still without her card. It has been incredibly frustrating to not be able to speak with a real person for assistance. I am feeling extremely angry and hopeless. Any help would be greatly appreciated.