I ordered a free covid kit as I am having symptoms and it advertised as free except S&H...

GetHuman5510797's Dispute a Charge issue with Direct Express from December 2020

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman5510797's own words
stop payment on my card ... I ordered a free covid kit as I am having symptoms and it advertised as free except S&H at *.** as soon as I put card info in and sent it immediately charged my card ***.**, I tried immediately to contact direct express to deny the charge as it was pending , I have been on the line for * hour ** minutes so far and meanwhile they take the second *.** !!! I can not afford this and need this refunded, if I wasnt sick I never would have done it but the test in NY are expensive if you have no insurance to cover it. I tried this as apposed to infecting my family and friends! Please help!
they take hours to answer a phone call
I dont want my card charged
repeated calling to both companies noone answers
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Direct Express

direct express
Dispute a Charge issue
Reported by GetHuman5510797
Dec 1st, 2020 - 3 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 11884 others
0 customers following this

Timeline

GetHuman5510797 started working on this issue
Dec 1st, 2020 7:27pm