Didn't recognize a transaction on my card.Called customer service.To find they were sev...

GetHuman5436689's customer service issue with Direct Express from November 2020

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman5436689's own words
Didn't recognize a transaction on my card.Called customer service.To find they were several .Most online. Thru out this year of ****.From a dime up.And from both direct express debit cards.I have * for my VA Bennifits.The other SS Bennifits.The person who I was talking with.From customer service. Said both cards had to be closed out.And * new ones issued to me.I had them sent to me in * days.Agreeing to fee.We. SS card they did.But not the * fo VA,last * digits of card ****.This month that card can't be confirmed.Nor is my SS numberbeing recognized with it.I have been locked out of my account.To many failed attempts.Can not get any one on phone.Been put on hold for as long as * hours.To be hung up on.Been right at week since. Direct received deposit from VA.Yet I still can not ,have not got a penny of that money.I live on a set income.Get no link snappy whatever.No energy assistance.Nor state Medicaid.Im about to starve and have electric shut off.

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Direct Express

Customer service issue
Reported by GetHuman5436689
Nov 5th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 12690 others
0 customers following this


GetHuman5436689 started working on this issue
Nov 5th, 2020 8:26pm