I lost my *direct Express debit card many months ago. I have been trying, unsuccessful...

GetHuman5051976's customer service issue with Direct Express from July 2020

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman5051976's own words
I lost my *direct Express debit card many months ago. I have been trying, unsuccessfully, to reach a human being!!!**I have called other agencies such as Bank of America, Social Security and EDD. *NO LUCK!!!!!**I desperately need access to my account.*When I call them directly and select the "replace lost or stolen card" option, my acct. number is requested, which I obviously don't have. So I enter my SS number instead and I'm asked for my *PIN. I enter it and I'm told it is an incorrect PIN. So I try the only other one it could possibly be and get the same message.**When I try to change my PIN, I'm asked for my account number. !!!!! WTF??????**What am I supposed to do??? It was suggested by one of the other agencies to contact the US Treasury *dept. **Please help me!!!**Thank you*Debbie Wimmer

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Direct Express

Customer service issue
Reported by GetHuman5051976
Jul 10th, 2020 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 12846 others
0 customers following this


GetHuman5051976 started working on this issue
Jul 10th, 2020 6:13pm

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