I haven’t been able to use my card since May **. Customer service either has me on hold...

GetHuman4940820's customer service issue with Direct Express from June 2020

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman4940820's own words
Use my card to make payments and to purchase items at stores. Everything has been declined. I tried to get money from an arm and was declined with an explanation that it was an unauthorized request ... I haven’t been able to use my card since May **. Customer service either has me on hold for a long period or directed to a disconnect. Ive tried daily to call them to get access to the money in my account. What is the best way to get in touch with anyone who can help resolve this.
Social security is my only income and not being able to access my money is making everything more difficult
To have access to my money, and an explanation as to why this is happening seems proper
Not yet
How GetHuman4940820 fixed the problem

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Direct Express

Direct express car
Customer service issue
Reported by GetHuman4940820
Jun 11th, 2020 - 4 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 13773 others
0 customers following this

Timeline

GetHuman4940820 started working on this issue
Jun 11th 4:53pm
GetHuman4940820 indicated the issue is not fixed yet.
Jun 12th 4:53am
GetHuman4940820 indicated the issue is not fixed yet.
Jun 12th 5:09am
GetHuman4940820 indicated the issue is not fixed yet.
Jun 12th 5:18am

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