During the pandemic I was at a shelter where I had to leave due to discriminative behav...

GetHuman-steffwol's Dispute a Charge issue with Direct Express from May 2020

Help with my Direct Express issue
First: share to improve GetHuman-steffwol's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-steffwol may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-steffwol's own words
During the pandemic I was at a shelter where I had to leave due to discriminative behaviors from staff while voicing and venting about a No Contact Order "in private" because they were violating the order filed with the courts and the staff knew it yet put me in "danger". They knew I was in no position to go anywhere and they did not care.Because of this during the pandemic I had to use my whole stimulus check for a motel due to discrimination there and not enforcing the No Contact Order filed with the courts. I have had to pay dearly and suffer trauma due to this. I want to Dispute the money I had to use since May **-**th **** to the Current Date on my direct express card. I want to dispute this money also because there was "physical violence" at the motel I have been staying at due to the pandemic. All this has put me in danger. I have a copy of the No Contact Order filed.*I am covered through SSI through mental health benefits and all this has affected me dearly. Coping Skills under mental health include boundaries and venting to help the emotions and I am diagnosed initially with bi-polar. What happened caused me trauma and the loss of my stimulus check received and I have no where else to go without residence. This scares me greatly.*Please put the money back on my Direct Express Card.

GetHuman-steffwol did not yet indicate what Direct Express should do to make this right.

How GetHuman-steffwol fixed the problem

We are waiting for GetHuman-steffwol to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Direct Express's attention and get better help faster. Tap below to get started.
Having Direct Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Direct Express

Dispute a Charge issue
Reported by GetHuman-steffwol
May 27th, 2020 - a year ago
Not resolved
Seen by 1 customer so far
Similar issue to 13846 others
0 customers following this

Timeline

GetHuman-steffwol started working on this issue
May 27th, 2020 8:38pm