In march my card came up **.** short. I couldnt remember my pw to get into my dir exp a...
GetHuman4866502's customer service issue with Direct Express from May 2020
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The issue in GetHuman4866502's own words
In march my card came up **.** short. I couldnt remember my pw to get into my dir exp account online to look to see why i had **.** less than i should have. For years i just call the number and chk my balance. I never would look it up online. So i call dir exp i tell them how on mar ** i was **.** short and i know i didnt spend it. They look at my acct and say well on mar ** **** walmart.com took **.**. I told dir exp i want to dispute that charge becuz i didnt order nothing. They said we will mail u papers to fill out and then we can investigate it. So i filled out papers and about * wks later i get letter from dir exp saying something like “ were not going get ur money back for you and according to our investigation they didnt think i got ripped off. The letter also said we did investigate and if u would like to see the paper work to our investigation call this number. I called and said yes send me your investigation paperwork. They sent me copy of my dispute i filled out in first place and a copy of all my transctiins for the month of march. That was their investigation. I can tell you one thing. I have ordered from walmart. Com before but being as im poor i keep verygood track of my money. I did not order from walmart on mar ** and i got ripped off. Im very upset that dir exp basically called me a liar. *What i want to know is wat investigation did they do for me? Go online and looked at march tranactions? R u serious? *Wat can i do about this situation?
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