In march my card came up **.** short. I couldnt remember my pw to get into my dir exp a...

GetHuman4866502's customer service issue with Direct Express from May 2020

Help with my Direct Express issue
First: share to improve GetHuman4866502's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4866502 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman4866502's own words
In march my card came up **.** short. I couldnt remember my pw to get into my dir exp account online to look to see why i had **.** less than i should have. For years i just call the number and chk my balance. I never would look it up online. So i call dir exp i tell them how on mar ** i was **.** short and i know i didnt spend it. They look at my acct and say well on mar ** **** walmart.com took **.**. I told dir exp i want to dispute that charge becuz i didnt order nothing. They said we will mail u papers to fill out and then we can investigate it. So i filled out papers and about * wks later i get letter from dir exp saying something like “ were not going get ur money back for you and according to our investigation they didnt think i got ripped off. The letter also said we did investigate and if u would like to see the paper work to our investigation call this number. I called and said yes send me your investigation paperwork. They sent me copy of my dispute i filled out in first place and a copy of all my transctiins for the month of march. That was their investigation. I can tell you one thing. I have ordered from walmart. Com before but being as im poor i keep verygood track of my money. I did not order from walmart on mar ** and i got ripped off. Im very upset that dir exp basically called me a liar. *What i want to know is wat investigation did they do for me? Go online and looked at march tranactions? R u serious? *Wat can i do about this situation?

GetHuman4866502 did not yet indicate what Direct Express should do to make this right.

How GetHuman4866502 fixed the problem

We are waiting for GetHuman4866502 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Direct Express's attention and get better help faster. Tap below to get started.
Having Direct Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Direct Express

Customer service issue
Reported by GetHuman4866502
May 25th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 13786 others
0 customers following this

Timeline

GetHuman4866502 started working on this issue
May 25th, 2020 7:44am