I called several times and never talked to a live person. *-**-**** Called ***-***-**** @*:** pm *-**-**** Called ***-***-**** @*:** pm *-**-**** Called ***-***-**** @*:** pm - on hold for over * hr then phone Just hung up I called next day hit wrong * to get operator after ** min got a rep named Jesus we started talking and he said that the connection was bad and HUNG UP after I begged him not to... I heard him clearly?????

GetHuman4843123's Dispute a Charge issue with Direct Express from May 2020

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4843123's own words
My name is John Davis II*I have some fraudulent charges on my card so I reported the card stolen to stop the charges this company made OVER ** transactions... HQ*MEY PAY,MOSKVA,**this is the company symbol that comes on my statement. I called customer service * times!!!*was on hold for OVER * hour * times and about ** min the other times and the phone just hangs up!

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Direct Express

Dispute a Charge issue
Reported by GetHuman4843123
May 19th, 2020 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 13641 others
0 customers following this

Timeline

GetHuman4843123 started working on this issue
May 19th, 2020 5:50pm
GetHuman4843123 indicated the issue is not fixed yet.
May 20th, 2020 8:10pm
GetHuman4843123 indicated the issue is not fixed yet.
May 20th, 2020 8:16pm