I called several times and never talked to a live person. *-**-**** Called ***-***-**** @*:** pm *-**-**** Called ***-***-**** @*:** pm *-**-**** Called ***-***-**** @*:** pm - on hold for over * hr then phone Just hung up I called next day hit wrong * to get operator after ** min got a rep named Jesus we started talking and he said that the connection was bad and HUNG UP after I begged him not to... I heard him clearly?????
GetHuman4843123's Dispute a Charge issue with Direct Express from May 2020
Help with my Direct Express issue
First: share to improve GetHuman4843123's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4843123 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4843123's own words
My name is John Davis II*I have some fraudulent charges on my card so I reported the card stolen to stop the charges this company made OVER ** transactions... HQ*MEY PAY,MOSKVA,**this is the company symbol that comes on my statement. I called customer service * times!!!*was on hold for OVER * hour * times and about ** min the other times and the phone just hangs up!
GetHuman4843123 did not yet indicate what Direct Express should do to make this right.
I have an issue with Direct Express too
How GetHuman4843123 fixed the problem
We are waiting for GetHuman4843123 to fix the problem and share the solution with the rest of us customers.
Please help with my Direct Express issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Direct Express customer problems.