Get human was able to get through to Direct Express and solve my problem and release my funds

GetHuman4745690's Update Account Info issue with Direct Express from April 2020

Help with my Direct Express issue
Top Tip from another customer
The only way to update account information is to log in and go to the settings feature or personal info on your account.
The issue in GetHuman4745690's own words
I tried logging into the website which I was locked out of and talking to customer service where I kept being disconnected. ... I am having problems with my Direct Express Card there seems to be a temporary freeze on it. I have sufficient funds and I cannot use them.

GetHuman4745690 did not yet indicate what Direct Express should do to make this right.

I've been a good customer for * years never had one dispute. I made an online charge to send money overseas and they locked my account.
I researched the web pages for Direct Express to see if there was any way I could resolve this problem or speak to them. I would hold for ** minutes at a time and then be disconnected.
How GetHuman4745690 fixed the problem
I don't know what you did you must be a miracle worker because it took you five hours to get this accomplished. I would recommend you to anyone and I would also like to sign up for a year.
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Direct Express

Customer service with Direct Express
Update Account Info issue
Reported by GetHuman4745690
Apr 30th, 2020 - 10 months ago
Fixed
GetHuman4745690 shared how to fix
Seen by 61 customers so far
Similar issue to 13420 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman4745690 started working on this issue
Apr 30th, 2020 5:57pm
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 1st, 2020 11:20pm
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 1st, 2020 11:21pm
GetHuman4745690 indicated the issue is not fixed yet.
May 1st, 2020 11:22pm
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 2nd, 2020 5:05am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 5:28am
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 2nd, 2020 5:29am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 5:31am
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 2nd, 2020 6:55am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 6:55am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 6:55am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 6:55am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 6:55am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 6:55am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 6:55am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 6:55am
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 2nd, 2020 6:55am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 6:55am
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 2nd, 2020 7:00am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 7:00am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 9:36am
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 2nd, 2020 9:36am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 9:36am
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 2nd, 2020 9:36am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 9:36am
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 2nd, 2020 9:36am
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 2nd, 2020 11:46am
GetHuman4745690 indicated the issue is not fixed yet.
May 2nd, 2020 11:47am
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 2nd, 2020 12:01pm
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 2nd, 2020 12:01pm
GetHuman4745690 confirmed the issue is fixed. Hooray!
May 3rd, 2020 6:32am

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