I reported my card lost * weeks ago and was told I would receive a replacement card wit...

GetHuman4639356's customer service issue with Direct Express from April 2020

Help with my Direct Express issue
The issue in GetHuman4639356's own words
I reported my card lost * weeks ago and was told I would receive a replacement card within ** calender days..I still haven't received it and it is IMPOSSIBE to get anyone on their customer service *.Please help.

GetHuman4639356 did not yet indicate what Direct Express should do to make this right.

How GetHuman4639356 fixed the problem
I called the Social security administration since I was issued the Direct Express debit card when I went on SSI AND SSA. THE LADY that I spoke to there gave me the phone number for Comerica Bank which is the bank that is named on the card. When I spoke to the lady at Comerica Bank she put me on hold and called Direct Express and made it clear that they were to call me immediately. Within *-* hrs they called and assured me that the card had been sent and to give it a couple more days. When I checked the mail the card had indeed been sent. Here is the number for Comerica Bank..***-***-****. If you have an underlying medical condition as I do you will get a call on the same day if you call early in the morning. If not it could take **-** hrs to get a call back.
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Direct Express

Customer service issue
Reported by GetHuman4639356
Apr 14th, 2020 - 6 months ago
Fixed
GetHuman4639356 shared how to fix
Seen by 6 customers so far
Similar issue to 12335 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman4639356 started working on this issue
Apr 14th 6:18pm
GetHuman4639356 shared this issue with friends on Facebook
Apr 14th 6:19pm
GetHuman4639356 confirmed the issue is fixed. Hooray!
Apr 16th 4:23pm
GetHuman4639356 indicated the issue is not fixed yet.
Apr 17th 9:06am
GetHuman4639356 confirmed the issue is fixed. Hooray!
Apr 18th 8:38am