I am writing this notice to inform you of fraudulent charges made to my Direct Express...

GetHuman4410338's Dispute a Charge issue with Direct Express from February 2020

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Before contacting them, items GetHuman4410338 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4410338's own words
I am writing this notice to inform you of fraudulent charges made to my Direct Express card. I only made * charges to my card in the amounts of $**, $**.** and $**. The balance was stolen. I contacted your customer service department on *******. The card was canceled and a new one is to be issued in *-** days. When can I expect the amount stolen ( approximately $***.**) to be replaced? My initial deposit was $***.**. Your assistance is greatly appreciated.

GetHuman4410338 did not yet indicate what Direct Express should do to make this right.

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Direct Express

Dispute a Charge issue
Reported by GetHuman4410338
Feb 29th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 11990 others
0 customers following this

Timeline

GetHuman4410338 started working on this issue
Feb 29th, 2020 4:55pm
GetHuman4410338 indicated the issue is not fixed yet.
Mar 4th, 2020 10:06pm
GetHuman4410338 indicated the issue is not fixed yet.
Mar 4th, 2020 10:08pm
GetHuman4410338 indicated the issue is not fixed yet.
Mar 4th, 2020 10:08pm
GetHuman4410338 indicated the issue is not fixed yet.
Mar 4th, 2020 10:08pm
GetHuman4410338 confirmed the issue is fixed. Hooray!
Mar 7th, 2020 11:47pm
GetHuman4410338 indicated the issue is not fixed yet.
Mar 7th, 2020 11:48pm

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