My card was stolen and used which risks my living situation and health. I reported it t...

GetHuman4393972's customer service issue with Direct Express from February 2020

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman4393972's own words
My card was stolen and used which risks my living situation and health. I reported it to find out all they did was send me a new card then I had to report is again and fax paperwork which I did, a month has gone by and hours of phone calls to be told to ask for an escalation. Again.. I did to find out they closed the dispute the same day and now again hours of phone and being hung up on to be in the same position I’m in which is nowhere. I’m supposed to feel secure with this security income but I do not and it is about to put me homeless away from my kids. By reporting the money either way direct express gets the money I lost back to them through insurance but what about me? You say no or hang up and I just have to accept it? This is robbery twice now! I will contact an attorney people need to stand up to this kinda **** that everyone pays for.

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Direct Express

Customer service issue
Reported by GetHuman4393972
Feb 25th, 2020 - a year ago
Not resolved
Seen by 2 customers so far
Similar issue to 12189 others
0 customers following this

Timeline

GetHuman4393972 started working on this issue
Feb 25th, 2020 3:51am
GetHuman4393972 indicated the issue is not fixed yet.
Mar 2nd, 2020 2:08pm

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