Direct Express Customer Service Issues

My name is Myrtlene C. Kent, and I was assisting my oldest daughter when she took my car, and then withdrew $[redacted] from an ATM without my knowledge. I was trying to support her and her kids, using all the money I had for my bills. I urgently need the money back to avoid losing my house. I am extremely upset about being taken advantage of every time I trust her. This was not my doing, and I am determined to get my money back. I have cancelled my card and the new number is [redacted]. Please assist me in recovering my funds. Thank you.

I have been attempting to contact customer service for the past two days. After 19 unsuccessful calls due to high call volume, I keep getting disconnected when it says they are experiencing a high volume of calls. I am trying to reset my password as I have forgotten it. The website is not allowing me to reset it, and the codes they send are not working either. I have requested an email code six times so far. It is crucial for me to access my account, reset the password, and print out a statement for Medicaid.

On January 3rd, I placed an order for a replacement card for my Direct Express linked to my Social Security Disability benefits. Unfortunately, I have encountered multiple issues with receiving the card. The first card never arrived after more than 7 working days, potentially due to an incorrect ZIP code, leading to additional charges. The subsequent orders faced similar problems, including being charged for multiple cards that I have not received. I am now facing financial losses due to these unauthorized charges totaling $48. Despite numerous attempts to contact customer service since the beginning of January, the phone line seems unresponsive, leaving me frustrated and at a loss of what steps to take next to resolve this situation. Any assistance would be greatly appreciated in rectifying this issue and preventing further losses.

I contacted on January 29 to stop and replace my cards. I am still awaiting the new cards in the mail, as they should have arrived by January 31! Both my son and I rely on these cards for SSI payments. My son, who has special needs, needs his money for medication and supplies. Meanwhile, I have rent and other bills due, and we both need food. It is frustrating why the process is taking so long! Unfortunately, I have been unable to reach customer service despite trying for the past 10 days. I am done with the waiting and just want my money now.

Direct Express is currently experiencing high call volumes, resulting in difficulty reaching customer service. It seems the line for [redacted] is responding, but the one for [redacted] is not. This situation is frustrating for many customers. It would be helpful if they could enhance their call handling capabilities to address these challenges promptly.

While staying at Holy Cross Servives since January 17th, my ex took my card and made unauthorized withdrawals. I have reported this and a new card is being sent. However, I am struggling to reach someone to dispute these transactions. Limited on phone time, I seek guidance on how to press charges and recover the stolen funds. I have clearance to provide my contact details: [redacted], [redacted]

Since November 1st, I have been dealing with multiple disputed transactions. Hawaii contacted me to discuss these issues, but I am still waiting for a resolution. I have canceled my card due to these unauthorized charges, which has made it difficult for me to contact them by phone. As of February 7th, there have been 15 transactions totaling over $[redacted] that I did not authorize. I am urgently requesting a refund for all these transactions. Please contact me at [redacted]. I appreciate your prompt attention to this matter. Thank you. - R. Butler

Hello, my name is Lester P. Burks. Today marks the 14th day, and my SSI Direct Express card has not arrived via standard mail. I am unable to reach a live person when calling customer service. The automated voice message states that my card was issued on January 18th, and it should arrive within 5 to 10 calendar days. As of today, February 7th, my card has not arrived, causing delays in paying bills and food expenses. I have been unsuccessfully trying to speak with a live person for a month now. You can reach me at [redacted] or [redacted].

My card expired, and I believe it was mailed to my old address after I moved. I've updated my address but haven't received the new card. I've been trying to contact customer service at all hours of the day with no luck. I urgently need a replacement card to pay bills.

My replacement card was issued on January 25th, and it has been 14 days without receiving it. All my bills are now past due and I am facing disconnections. In two days, I won't even have WiFi to reach out to anyone regarding this issue. I have been unsuccessful getting through on the phone due to high call volumes leading to hang-ups. I ordered the replacement card last month to avoid this situation. My inability to buy groceries without a car service due to breathing problems is adding financial strain. I urgently need my card to access my funds. Thank you. -Julie B. [redacted] 4 Glenwood Ave Apt2 Charleston, WV [redacted]

For the past five days, I've been trying to reach them by phone, but due to high call volume, the line keeps hanging up on me. Once, I managed to select the option for a callback in 40 minutes, but no one ever called back. I've been repeatedly calling, but the situation remains the same. I am currently without money or groceries because I require car service, which deducts money I don't have. I can't access their website because I only have the last four digits of my new card visible on my app. I find it frustrating to wait for them to answer my call just to potentially wait even longer for a replacement card to be sent. This is incredibly aggravating. - Julie B.

I still haven't received my replacement card. I paid for a two-day expedited delivery through UPS on the 6th. I've ordered a new card in December, January, and now this month - it's a bit much. I've spent countless hours on the phone trying to talk to a human, and it's frustrating. With all the technology available today, this should not be an issue. My name is Edward P., and I would appreciate any help you can provide.

Subject: Appeal for Dispute Claim #1-[redacted] Dear USDirect Express, I am writing to appeal the denial decision on my dispute claim. I was informed last week that my claim was denied based on the assumption that my account activity from December 2nd to December 16th was deemed normal. Additionally, it was mentioned that personal transactions were conducted during the disputed period, which is inaccurate. Reviewing my statements from July [redacted] to December [redacted], the number and nature of transactions do not align with my typical behavior, as evidenced by the attached statements. I have previously submitted a copy of the police report documenting the charges against Veronica McDonald, the individual who stole my card. Despite providing all necessary documentation, I have been repeatedly informed of denials following various submission methods. Attempts to escalate the matter over the phone have been unfruitful due to disconnects after extensive hold times. If a satisfactory resolution is not reached promptly, I intend to escalate this matter to local news outlets and bring it to the attention of Comerica's President and Vice President. The disputed transactions occurred between December 2nd and December 16th, [redacted], totaling $4,[redacted].11, after my card was stolen by the aforementioned individual. I urge a thorough review of the documentation provided to overturn the denial decision promptly. Sincerely, Thomas Barbour

I am the payee for my son Jeremiah Justice. Unfortunately, my purse was stolen, which contained my Direct Express card. I ordered a new card on Jan. 18, but it hasn't arrived yet. I have a key lock on my mailbox. I urgently need the Direct Express card overnighted as we have bills to pay, and reaching by phone has been unsuccessful. I prefer to pick up the card at the FedEx facility due to previous delivery issues. This matter is time-sensitive as we have past due rent. Please contact me promptly to resolve this issue. Thank you, Linda J.

I recently ordered a new card but did not receive it within the specified ten days. During this period, I moved, and since I have a P.O. Box, I was unable to reach customer service until the 11th day. When I finally connected with a representative, they explained that the card could only be sent to a physical address instead of a P.O. Box. To expedite the process, I paid $18.00 (originally supposed to be $13.50). I am curious about the delivery method - will the new card be sent via mail or a UPS truck? My old card number ended in [redacted], and my details are as follows: Daniel S., born on January 1, [redacted], with a four-digit pin [redacted]. You can reach me at [redacted] I have also read online that there is no tracking number provided; is that accurate?

I recently received a replacement card from Direct Express, and I am having trouble activating it. The activation number, 1-[redacted], does not provide me with the option to activate the new card. After waiting, it hangs up on me. I have attempted to call multiple times over the past few days without success. I also tried calling 1-[redacted] with similar results. Due to this issue, I am falling behind on rent and currently don't have active car insurance. This delay is causing severe financial strain, and I urgently need to activate the card to access funds. I kindly request that Direct Express investigate and address the problems with their phone system and activation numbers.

After posting my complaint about not being able to reach a human at Direct Express on this site the other night, I eventually managed to connect with a person. I'm not sure how it happened, but after sharing my complaint here, I decided to attempt calling again, around midnight. Despite receiving the call back message repeatedly, I persisted. Finally, at 1 am, I called again and successfully bypassed the automated system to speak with a human. Although I'm not certain if my issue was completely resolved, I must mention that the young man assisting me was polite and efficient. He did seem a bit overwhelmed. I urge others to be kind and grateful when reaching a live person, as I have found Direct Express to be a reliable company to work with over my nearly 10 years of experience with them.

I recently canceled my card due to unauthorized charges dating back to last year. I have been attempting to reach your company for help regarding a claim, refund, or investigation with no success. Despite numerous attempts at contacting you, I had to cancel my card on February 1st. I have not received my replacement Direct Express card yet. I urgently need assistance in resolving this matter and receiving my card promptly. I have made several unsuccessful attempts to speak with a representative. Could someone from your team please reach out to me regarding this issue? Your prompt attention to this matter would be greatly appreciated. Thank you for your assistance.

I attempted to assist my daughter and was scammed of $[redacted] in cash from the ATM. I have been trying to contact the company, but they have my account showing that I owe $11. I am in a difficult situation and had to take legal action against my daughter with a 20-day protective order. I urgently need the money to cover my bills and mortgage payment as I have no money left. It has been over a week of constant attempts to reach someone over the phone. Please assist me, and thank you for your hard work and efforts to help everyone. Great job!

Hello, I'm Billy Oberry. On the 3rd of February, I checked my balance and noticed three unauthorized transactions: one for $38 and two others for $23 and $24 each. I've spoken to three representatives, but every time I get transferred, the call disconnects. I've been attempting to resolve this issue without success. I kindly request assistance from Direct Express. It's important to show empathy and fulfill your responsibilities to customers properly. This level of service is not satisfactory.