I lost my Direct Express card. I didn't realize it was missing and I called and reporte...

GetHuman-cherimay's Replacement Card issue with Direct Express from February 2020

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman-cherimay's own words
I lost my Direct Express card. I didn't realize it was missing and I called and reported it as lost or stolen. That was Jan **, ****. The first rep I spoke with cancelled my card. But, wanted to authenticate my identity. This was about *:**am. I think my wife wrote the fax number down wrong. Next day we call to get the fax number to send the I'd requested. Got a rep and after much confusion about updated address and phone number I have to talk to another more experienced rep. I have been expecting my new card for ** days. Unable to communicate with a rep. Been dropped call or high volume dropped. **.** charged to expedite. Now my rent is due my deposits should be there. No card. Very unhappy with Directs customer service.

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Direct Express

Replacement Card issue
Reported by GetHuman-cherimay
Feb 3rd, 2020 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 11943 others
0 customers following this

Timeline

GetHuman-cherimay started working on this issue
Feb 3rd, 2020 6:32pm