I was charged $**.** twice on *-*-**** for dieting pills that have no ingriedents on th...

GetHuman-busterso's Dispute a Charge issue with Direct Express from January 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-busterso's own words
I was charged $**.** twice on *-*-**** for dieting pills that have no ingriedents on the bottle. Im on heart medication and my Physician said don' use them, because we have no knowledge of what there made of. I had a return policy of ** days, which wasn't up yet. I called the pill company and they said they would not charge me if an investigator would call them and tell them no dispute had been filed. I than relayed this message to your personnal after bein on hold for an hour. Then they told me to dispute the charges before they can take any action. They also told me i would receive paperwork form them to fill out and mail back. I have received no paperwork from you in the mail. I have called your personnel on this matter several times, and after being hung up on and put on hold for **min. To an hour telling them to send me the paperwork so this whole issue can be resolved, on my dispute. My name is Stephen Schivelbein, address is ***** Hufford Rd. Apt. A Perrysburg, Ohio *****. Phone number ***-***-****. Please help with this matter, I'm tired of being on hold for hours without any assistance. Thank you

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Direct Express

Dispute a Charge issue
Reported by GetHuman-busterso
Jan 24th, 2020 - 9 months ago
Not resolved
Seen by 1 customer so far
Similar issue to 11999 others
0 customers following this

Timeline

GetHuman-busterso started working on this issue
Jan 24th 1:23pm

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