I just got my replacement card and went to the ATM and it wouldn't work. I tried my ol...

GetHuman-piratepi's customer service issue with Direct Express from December 2019

Help with my Direct Express issue
The issue in GetHuman-piratepi's own words
I just got my replacement card and went to the ATM and it wouldn't work. I tried my old Pin....*I just want to make sure it is activated. Been trying to call and call,,,,goes to live csr,,,,,dumps me,,,call back later

GetHuman-piratepi did not yet indicate what Direct Express should do to make this right.

How GetHuman-piratepi fixed the problem
I used the *-***-***-****,,,,some how I got thru operator,,,,,they eventually booted me up to Level * assistance. After *** min,,,,lot of hold time between operators,,,,but they said they had to reset my card and will work in **hrs.
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Direct Express

Customer service issue
Reported by GetHuman-piratepi
Dec 12th, 2019 - a year ago
Fixed
GetHuman-piratepi shared how to fix
Seen by 3 customers so far
Similar issue to 10886 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-piratepi started working on this issue
Dec 12th, 2019 2:29pm
GetHuman-piratepi indicated the issue is not fixed yet.
Dec 12th, 2019 2:35pm
GetHuman-piratepi confirmed the issue is fixed. Hooray!
Dec 12th, 2019 6:43pm

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