I've been locked outta my mobile account some how won't let me log in ,my account *card...

GetHuman4083493's customer service issue with Direct Express from December 2019

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman4083493's own words
I've been locked outta my mobile account some how won't let me log in ,my account *card is registered all numbers are correct as is the name .I've changed my pin number recently but I've been locked out before that .I've tried to re register card on new phone . Do I needtoupdatey email n phone number w* live person if I getanew number or email o. A different device or does it matter? Would like to see my spending transaction n such without running around to n from store every half hour . What do I do ? *****@***.com (my new email nmy new ****)***-**** got new phone recently .help!!!!

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Direct Express

Customer service issue
Reported by GetHuman4083493
Dec 12th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 10883 others
0 customers following this

Timeline

GetHuman4083493 started working on this issue
Dec 12th, 2019 1:09pm
GetHuman4083493 indicated the issue is not fixed yet.
Dec 12th, 2019 1:09pm
GetHuman4083493 indicated the issue is not fixed yet.
Dec 12th, 2019 1:09pm
GetHuman4083493 indicated the issue is not fixed yet.
Dec 12th, 2019 1:09pm
GetHuman4083493 indicated the issue is not fixed yet.
Dec 12th, 2019 1:09pm
GetHuman4083493 indicated the issue is not fixed yet.
Dec 12th, 2019 1:09pm