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GetHuman-abitaspr's customer service issue with Direct Express from December 2019

Help with my Direct Express issue
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Before contacting them, items GetHuman-abitaspr may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman-abitaspr's own words
I am still waiting for my card, its been a month since i signed up I need to get money from my account while I am waiting on my card.**UPDATE : Five weeks since I signed up still no money.**After several days. And hours on the phone along with numerous emails I am told they sent my card to my address but it came back to them "undelivered" so they cut it up and threw it away on November **. No phone call, No text, No email. Not even a followup letter. They confirmed the funds deposited on the *st. I cannot log in on my account without the card numbers and I am told that they do not have the card numbers on file and that even if they did they cannot tell me. So I cannot transfer the funds anyplace. They are sending me a new card at a fee, (replacement card fee) So I wait....
I live off from my SSD and SSI. I asked the lady on the phone if she personally could live off Nine hundred per month. And she said NO WAY. My response. I DO.* But all the late fees and charges that I am getting from landlord, electric, phone, ins. ect.. will take me months to recover from.
NOW
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Direct Express

Social Security direct deposit on card - missing card
Customer service issue
Reported by GetHuman-abitaspr
Dec 5th, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 10630 others
0 customers following this

Timeline

GetHuman-abitaspr started working on this issue
Dec 5th, 2019 9:18pm
GetHuman-abitaspr indicated the issue is not fixed yet.
Dec 6th, 2019 11:21pm
GetHuman-abitaspr indicated the issue is not fixed yet.
Dec 7th, 2019 4:32am
GetHuman-abitaspr indicated the issue is not fixed yet.
Dec 7th, 2019 4:32am
GetHuman-abitaspr indicated the issue is not fixed yet.
Dec 7th, 2019 4:33am
GetHuman-abitaspr indicated the issue is not fixed yet.
Dec 9th, 2019 4:12am
GetHuman-abitaspr indicated the issue is not fixed yet.
Dec 9th, 2019 4:15am
GetHuman-abitaspr indicated the issue is not fixed yet.
Dec 9th, 2019 4:16am
GetHuman-abitaspr indicated the issue is not fixed yet.
Dec 9th, 2019 4:16am
GetHuman-abitaspr indicated the issue is not fixed yet.
Dec 9th, 2019 4:35am
GetHuman-abitaspr indicated the issue is not fixed yet.
Dec 9th, 2019 4:40am

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