On Oct *st **** there was a withdrawal from my account for ***.** that I didn't authori...

GetHuman3794322's Dispute a Charge issue with Direct Express from October 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3794322's own words
On Oct *st **** there was a withdrawal from my account for ***.** that I didn't authorize I contacted the company and they're telling me that it could've been a family member who did this. I live alone and if by chance my daughter's do come see me they have their on phones they don't use my phone and even with friends they have their own phones. And nobody wud have did anything like that if they had had access to my phone because they know I'm on a fixed income. Everytime I call direct express no matter what department I try to reach it's always high call volume go on the web or call back later. I've been calling ever since October every day sometimes several times a day and can't talk to anyone and as far as going on the internet I don't feel like that's secure when I someone accessed my account and took ***.** dollars off of it without my permission. Your help would be greatly appreciated in this matter.

GetHuman3794322 did not yet indicate what Direct Express should do to make this right.

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Direct Express

Dispute a Charge issue
Reported by GetHuman3794322
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 21341 others
0 customers following this

Timeline

GetHuman3794322 started working on this issue
Oct 19th, 2019 3:54pm

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