You allowed KENTUCKY UTILITIES to withdraw a large amount of my money, ILLEGALLY!! They...

GetHuman3770464's Dispute a Charge issue with Direct Express from October 2019

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3770464's own words
You allowed KENTUCKY UTILITIES to withdraw a large amount of my money, ILLEGALLY!! They withdrew my funds w* out my knowledge, using all my personal info, my SSN, & my debit card number!!! Kentucky Utilities has no record of an acct. for me nor do they even service my area!! I'm in Virginia!!**They won't do anything w* out a copy of my statement from you w* the Kentucky Utilities charge on it. Their fax number is: ***-***-****, Attention: Josh**I need you to do this for me since I have been unable to reach you by the Goddamned phone for a week now. I'm so pissed b*c you are holding up funds I desperately need!! What reputable, professional company doesn't answer their phones but also has a recording that says no one can help me & then hangs up the phone on you!!! No customer can report stolen cards, fraud, identity theft, bank fraud or even get a replacement card!! You are keeping our money from us & I want to lodge a formal complaint b*c how the **** do you get away w* that?!?!? **I think YOU need investigating!!! Return my money in spite of your thieving practices or you will have trouble picking the FDIC, FTC, AND EVEN THE FBI (since you do business in multiple states out of your hair & believe me, I am not one to let injustices or criminal tactics go free!!**Someone had better call me TODAY w* the answers to my questions or I will raise such a stink that you'll smell it all over the East Coast!! I write for the Washington Post!!**AND, ANSWER YOU DAMNED PHONES, YOU PHILISTINES!!!!!!!!!**A very unsatisfied client,****Susan L. Spencer-Ray*(***) ***-****

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Direct Express

Dispute a Charge issue
Reported by GetHuman3770464
Oct 15th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 21083 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday


GetHuman3770464 started working on this issue
Oct 15th, 2019 6:00pm
GetHuman3770464 indicated the issue is not fixed yet.
Oct 15th, 2019 6:05pm

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