I took my DirectExpress card to a Chase bank and withdrew $***. The money was deducted...

GetHuman-hanakaz's Dispute a Charge issue with Direct Express from October 2019

Help with my Direct Express issue
First: share to improve GetHuman-hanakaz's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-hanakaz may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-hanakaz's own words
I took my DirectExpress card to a Chase bank and withdrew $***. The money was deducted from my account but the money was not distributed out of the machine. Chase employees stated I had to contact DirectExpress since I do not have a Chase card. I was on hold for hours and the DirectExpress customer service representive asked a few personal questions for identification and then hung up. This is my second failed attempt to contact them to file a claim. Can I contact social security instead since that is who pays me?

GetHuman-hanakaz did not yet indicate what Direct Express should do to make this right.

How GetHuman-hanakaz fixed the problem

We are waiting for GetHuman-hanakaz to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Direct Express's attention and get better help faster. Tap below to get started.
Having Direct Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Direct Express

Dispute a Charge issue
Reported by GetHuman-hanakaz
Oct 4th, 2019 - a year ago
Not resolved
Seen by 18 customers so far
Similar issue to 20232 others
0 customers following this

Timeline

GetHuman-hanakaz started working on this issue
Oct 4th, 2019 11:50pm