I took my DirectExpress card to a Chase bank and withdrew $***. The money was deducted...

GetHuman-hanakaz's Dispute a Charge issue with Direct Express from October 2019

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-hanakaz's own words
I took my DirectExpress card to a Chase bank and withdrew $***. The money was deducted from my account but the money was not distributed out of the machine. Chase employees stated I had to contact DirectExpress since I do not have a Chase card. I was on hold for hours and the DirectExpress customer service representive asked a few personal questions for identification and then hung up. This is my second failed attempt to contact them to file a claim. Can I contact social security instead since that is who pays me?

GetHuman-hanakaz did not yet indicate what Direct Express should do to make this right.

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Direct Express

Dispute a Charge issue
Reported by GetHuman-hanakaz
Oct 4th, 2019 - a year ago
Not resolved
Seen by 18 customers so far
Similar issue to 20232 others
0 customers following this


GetHuman-hanakaz started working on this issue
Oct 4th, 2019 11:50pm