Hello, I went to use my card yesterday, *******, and it was declined. I came home and b...

GetHuman-jsmithca's Dispute a Charge issue with Direct Express from August 2019

Help with my Direct Express issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jsmithca's own words
Hello, I went to use my card yesterday, *******, and it was declined. I came home and brought up my account and found that my card had been used several times without my knowledge or consent. There were originally * transactions, with the first one going back to *******, for the amount of $**.**. And then three(*) more all done at a Family Dollar store within * minutes of each other. And one(*) at the same Family Dollar store two days later. The first transaction from the ******* for $**.**, had been showing pending. But as this morning, *******, it was back in my account. BUT, the remaining other four(*) transactions done at the same Family Dollar store *****, located in Detroit, MI, have be paid, in the amount of $***.**. I have never been to Detroit, or this Family Dollar store, NOR have I given ANYONE my card number or pin. So, I would like to receive the $***.** back into my account, and would like to deactivate this card and be issued a new Direct Express card with the refunded amount, ASAP. I thank you in advance for your timely consideration in this matter, as I am on a limited income. If you have any questions, please call my cell at: *******-****

GetHuman-jsmithca did not yet indicate what Direct Express should do to make this right.

How GetHuman-jsmithca fixed the problem

We are waiting for GetHuman-jsmithca to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Direct Express's attention and get better help faster. Tap below to get started.
Having Direct Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Direct Express

Dispute a Charge issue
Reported by GetHuman-jsmithca
Aug 19th, 2019 - 3 years ago
Seen by 3 customers so far
Similar issue to 16124 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday


GetHuman-jsmithca started working on this issue
Aug 19th, 2019 3:56pm
GetHuman-jsmithca confirmed the issue is fixed. Hooray!
Aug 22nd, 2019 8:32pm