Hello, I went to use my card yesterday, *******, and it was declined. I came home and b...

GetHuman-jsmithca's Dispute a Charge issue with Direct Express from August 2019

Help with my Direct Express issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-jsmithca's own words
Hello, I went to use my card yesterday, *******, and it was declined. I came home and brought up my account and found that my card had been used several times without my knowledge or consent. There were originally * transactions, with the first one going back to *******, for the amount of $**.**. And then three(*) more all done at a Family Dollar store within * minutes of each other. And one(*) at the same Family Dollar store two days later. The first transaction from the ******* for $**.**, had been showing pending. But as this morning, *******, it was back in my account. BUT, the remaining other four(*) transactions done at the same Family Dollar store *****, located in Detroit, MI, have be paid, in the amount of $***.**. I have never been to Detroit, or this Family Dollar store, NOR have I given ANYONE my card number or pin. So, I would like to receive the $***.** back into my account, and would like to deactivate this card and be issued a new Direct Express card with the refunded amount, ASAP. I thank you in advance for your timely consideration in this matter, as I am on a limited income. If you have any questions, please call my cell at: *******-****

GetHuman-jsmithca did not yet indicate what Direct Express should do to make this right.

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Direct Express

Dispute a Charge issue
Reported by GetHuman-jsmithca
Aug 19th, 2019 - 2 years ago
Fixed
Seen by 3 customers so far
Similar issue to 16124 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman-jsmithca started working on this issue
Aug 19th, 2019 3:56pm
GetHuman-jsmithca confirmed the issue is fixed. Hooray!
Aug 22nd, 2019 8:32pm

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