I started working on the original issue on May *th. I wanted informat issue

GetHuman-rzday's customer service issue with Direct Express from August 2019

Help with my Direct Express issue
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The issue in GetHuman-rzday's own words
I spoke with the spiel-spouting, seemingly dull witted, dogmatic CSR named Kimberley who answered on my **th call attempt, and the only "resolution" she could offer was for me to fill out some fraud paperwork and fax it back to them. The PROBLEM is they have NO FAX NUMBER LISTED on their site. Judging from the messages on YOUR site, many other people have this same issue, but GetHuman is obviously not human and repeats over and over, like a good little bot "Strength in numbers! Companies respond better when others are watching.*GetHuman-*****'s next move: call Direct Express.*The best way to get your problem resolved is to tap the button below to start calling Direct Express. We will check on you later to see if it's fixed or needs to be escalated." Y'all should have some person at least READ what people are having a problem with, then respond with actual information.

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Direct Express

Customer service issue
Reported by GetHuman-rzday
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 14939 others
0 customers following this

Timeline

GetHuman-rzday started working on this issue
Aug 5th, 2019 10:07pm

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