I need a * digit number to transfer my money. The security number I had is not working due to it belongs to an old card.

GetHuman3373703's customer service issue with Direct Express from August 2019

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The issue in GetHuman3373703's own words
My name is Pamela L Swift, last for numbers of my SS******. I have tried contacting DE and I never am able to speak to anyone. My new card was issued on July **,’** and I still have not received it. I have to somehow transfer the money into my bank account now in order for me to keep my car insurance. The * digit number I need to put in for me to transfer my money isn’t the correct number. The card number on file is different from the card I’ve had for the past ** months. I need a security number so I can transfer the funds into my account, even if it’s a temporary number for now until I receive my new card. Can I receive a security a * digit number? I am under a lot of pressure because I still haven’t received my new card, the car insurance company is giving me only until tomorrow to have my money in, and every time I call DE nobody answers because they are always busy. I even tried calling last night at *:** and still could not get through. I’ve tried all weekend and I was on hold for ** min and ended up hanging up. This has been the most frustrating experience .

GetHuman3373703 did not yet indicate what Direct Express should do to make this right.

Because I’ve kept my account open and should have closed it out long before now.
I’ve tried any and every way possible .
How GetHuman3373703 fixed the problem

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Direct Express

Customer service issue
Reported by GetHuman3373703
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 14893 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman3373703 started working on this issue
Aug 5th, 2019 7:37pm

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