Disputing a transaction

GetHuman3370791's Dispute a Charge issue with Direct Express from August 2019

Help with my Direct Express issue
First: share to improve GetHuman3370791's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3370791 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3370791's own words
I was trying to get money off of card and the atm kept the money and I was told by the bank that I had to contact Direct Express to get it back...I have been on the phone for HOURS, I am ** years old and I need help getting my money back on my card.... ... went to Chase Bank in Chapmanville, WV at the atm and requested $***, the atm machine acted like it was going to give the money then it spit card back out. So I put in for $*** to make sure it wasn't stuck in machine. It gave me the $*** and a receipt and they took the $*** out of my account which I didn't recieve and went to bank this morning when they opened and they said I had to contact my bank to get money back and that they have been having problems with their atm machine...
I am frustrated beyond words with Direct Express! I have never had so many problems
I want my $*** returned to my card that I never got! I depend on this money to pay my bills
along time
I have talked to multiple personnel there and they have either gotten me cut off the phone or I have waited hours to talk to another person and no one seems to want to help me. Now they want me to prove who I am but did not give me an address to send it too...he said to email it...but there is no email address...
How GetHuman3370791 fixed the problem

We are waiting for GetHuman3370791 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Direct Express's attention and get better help faster. Tap below to get started.
Having Direct Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Direct Express

ATM Card
Dispute a Charge issue
Reported by GetHuman3370791
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 21 customers so far
Similar issue to 14768 others
0 customers following this

Timeline

GetHuman3370791 started working on this issue
Aug 5th, 2019 1:32pm
GetHuman3370791 indicated the issue is not fixed yet.
Aug 5th, 2019 7:38pm
GetHuman3370791 indicated the issue is not fixed yet.
Aug 5th, 2019 8:00pm
GetHuman3370791 indicated the issue is not fixed yet.
Aug 5th, 2019 8:07pm
GetHuman3370791 indicated the issue is not fixed yet.
Aug 5th, 2019 8:33pm