GetHuman3370791's Dispute a Charge issue with Direct Express from August 2019
Help with my Direct Express issue
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Before contacting them, items GetHuman3370791 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3370791's own words
I was trying to get money off of card and the atm kept the money and I was told by the bank that I had to contact Direct Express to get it back...I have been on the phone for HOURS, I am ** years old and I need help getting my money back on my card.... ... went to Chase Bank in Chapmanville, WV at the atm and requested $***, the atm machine acted like it was going to give the money then it spit card back out. So I put in for $*** to make sure it wasn't stuck in machine. It gave me the $*** and a receipt and they took the $*** out of my account which I didn't recieve and went to bank this morning when they opened and they said I had to contact my bank to get money back and that they have been having problems with their atm machine...
I am frustrated beyond words with Direct Express! I have never had so many problems
I want my $*** returned to my card that I never got! I depend on this money to pay my bills
I have talked to multiple personnel there and they have either gotten me cut off the phone or I have waited hours to talk to another person and no one seems to want to help me. Now they want me to prove who I am but did not give me an address to send it too...he said to email it...but there is no email address...
I have an issue with Direct Express too
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