i had a dispute on two unauthorized charges on my card upon contacting the company the...

GetHuman3368313's customer service issue with Direct Express from August 2019

Help with my Direct Express issue
The issue in GetHuman3368313's own words
i had a dispute on two unauthorized charges on my card upon contacting the company they were only going to refund half of the amounts charged becuase they said i agreed to have those amounts due to a membership fee. I did not agree to anything but delivery fees of *.**. they only reimbursed partial amount charged and direct express was supposed to reimburse the remainder. we just recieved a letter from direct express stating that they have completed investigation due to reimbursement from company, but that was not the total amount of money charged. this investigation is not complete. If this was something that was my error i would agree to partial reimbursement, but they have misled me on this transaction, i was supposed to recieve the pills only paying delivery fees, then they billed my card * week later, and additional ***.** for supposed membership fees i did not agree to. please let me know how to proceed with getting the other half of reimbursement. thank you James Perry case number tracking id *-********** $**.** is only half of the false charges and that was the only thing i could get them to agree on. we need the additional amount owed. please

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Direct Express

Customer service issue
Reported by GetHuman3368313
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 14745 others
0 customers following this
Items needed
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Timeline

GetHuman3368313 started working on this issue
Aug 4th, 2019 10:14pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 7th, 2019 10:27pm
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Aug 7th, 2019 10:37pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 7th, 2019 10:39pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 7th, 2019 10:39pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 7th, 2019 10:39pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 7th, 2019 10:45pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 7th, 2019 10:45pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 7th, 2019 10:45pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 7th, 2019 10:45pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 7th, 2019 10:46pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 7th, 2019 10:46pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 9th, 2019 10:54pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 9th, 2019 10:55pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 9th, 2019 10:56pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 12th, 2019 5:54pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 12th, 2019 5:54pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 12th, 2019 6:12pm
GetHuman3368313 indicated the issue is not fixed yet.
Aug 12th, 2019 6:12pm
GetHuman3368313 shared this issue with friends on Facebook
Aug 12th, 2019 6:15pm

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