My Express Direct Debit card was restricted for some reason and I do not know why...

GetHuman3364207's customer service issue with Direct Express from August 2019

Help with my Direct Express issue
The issue in GetHuman3364207's own words
My Express Direct Debit card was restricted for some reason and I do not know why* I called them and said that they needed two form of ID* How do I get these forms of ID to them.

GetHuman3364207 did not yet indicate what Direct Express should do to make this right.

I have an issue with Direct Express too
How GetHuman3364207 fixed the problem
I called Direct Express and they said that they wanted to know the security answers to questions from when I started to joint them along time ago.* They said that I needed to go to the Social Security Building with two kinds of I.D* I went to Social Security Building, waited and waited and waited etc.* Then I finally got into talked to someone*They said that section did not do that kind of work and I waited and waited and waited etc. Then finally they called my number to talk to someone In a different section* I told them what had happened and they told me that my card expired and that I had to renew my card* So he finally renewed my card and then * hour later they did opened my card and it was ready to use
Please help with my Direct Express issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Direct Express customer problems.
How Do I Get Copies of My Old Statements from Direct Express?How Do I Recover My Direct Express Account?How do I update my account info with Direct Express?What do I do if there's a problem with my Direct Express payment?How do I dispute a charge with Direct Express?
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
I received that my Direct Express Debit card has been locked. I do not have a Dir...Lost direct express debit card.Replace my Direct Express debit cardY direct express debit card was stolen so I called direct express bout having my...Tracking number for new direct express debit cardFraudulent Charge against Direct Express Debit CardHow do I get my debit card * from direct express?My direct Express card was said to be invalid. WhyMy direct Express card was determined to be invalid. Why
Do you have a customer issue as well?
We can help you get Direct Express's attention and get better help faster. Tap below to get started.
Having Direct Express issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Direct Express

Customer service issue
Reported by GetHuman3364207
Aug 3rd, 2019 - a year ago
I have an issue with Direct Express too
Fixed
GetHuman3364207 shared how to fix
Seen by 10 customers so far
Similar issue to 14651 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman3364207 started working on this issue
Aug 3rd, 2019 9:26pm
GetHuman3364207 indicated the issue is not fixed yet.
Aug 3rd, 2019 9:27pm
GetHuman3364207 indicated the issue is not fixed yet.
Aug 3rd, 2019 9:29pm
GetHuman3364207 indicated the issue is not fixed yet.
Aug 3rd, 2019 9:30pm
GetHuman3364207 confirmed the issue is fixed. Hooray!
Aug 10th, 2019 10:59pm