My Express Direct Debit card was restricted for some reason and I do not know why...

GetHuman3364207's customer service issue with Direct Express from August 2019

Help with my Direct Express issue
The issue in GetHuman3364207's own words
My Express Direct Debit card was restricted for some reason and I do not know why* I called them and said that they needed two form of ID* How do I get these forms of ID to them.

GetHuman3364207 did not yet indicate what Direct Express should do to make this right.

How GetHuman3364207 fixed the problem
I called Direct Express and they said that they wanted to know the security answers to questions from when I started to joint them along time ago.* They said that I needed to go to the Social Security Building with two kinds of I.D* I went to Social Security Building, waited and waited and waited etc.* Then I finally got into talked to someone*They said that section did not do that kind of work and I waited and waited and waited etc. Then finally they called my number to talk to someone In a different section* I told them what had happened and they told me that my card expired and that I had to renew my card* So he finally renewed my card and then * hour later they did opened my card and it was ready to use
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Direct Express

Customer service issue
Reported by GetHuman3364207
Aug 3rd, 2019 - a year ago
Fixed
GetHuman3364207 shared how to fix
Seen by 10 customers so far
Similar issue to 14651 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday

Timeline

GetHuman3364207 started working on this issue
Aug 3rd, 2019 9:26pm
GetHuman3364207 indicated the issue is not fixed yet.
Aug 3rd, 2019 9:27pm
GetHuman3364207 indicated the issue is not fixed yet.
Aug 3rd, 2019 9:29pm
GetHuman3364207 indicated the issue is not fixed yet.
Aug 3rd, 2019 9:30pm
GetHuman3364207 confirmed the issue is fixed. Hooray!
Aug 10th, 2019 10:59pm