My Express Direct Debit card was restricted for some reason and I do not know why...
GetHuman3364207's customer service issue with Direct Express from August 2019
Help with my Direct Express issue
The issue in GetHuman3364207's own words
My Express Direct Debit card was restricted for some reason and I do not know why* I called them and said that they needed two form of ID* How do I get these forms of ID to them.
GetHuman3364207 did not yet indicate what Direct Express should do to make this right.
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How GetHuman3364207 fixed the problem
I called Direct Express and they said that they wanted to know the security answers to questions from when I started to joint them along time ago.* They said that I needed to go to the Social Security Building with two kinds of I.D* I went to Social Security Building, waited and waited and waited etc.* Then I finally got into talked to someone*They said that section did not do that kind of work and I waited and waited and waited etc. Then finally they called my number to talk to someone In a different section* I told them what had happened and they told me that my card expired and that I had to renew my card* So he finally renewed my card and then * hour later they did opened my card and it was ready to use
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