Need to update dates and info. This has been going on for over * weeks but I misplaced...

GetHuman1192316's Update Account Info issue with Direct Express from August 2019

Help with my Direct Express issue
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Before contacting them, items GetHuman1192316 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
Top Tip from another customer
The only way to update account information is to log in and go to the settings feature or personal info on your account.
The issue in GetHuman1192316's own words
Need to update dates and info. This has been going on for over * weeks but I misplaced my reference number. There's was one for a Sim card which they sent **** *** *** *** *** *** and I called back Ed when I got it and told them I was supposed to get a phone that I pushed a wrong button when I ordered online. I had received * we'll come letters an then * days after a tech wwas supposed to cancel the account with this sim card and create a new account and mail phone. It wasn't done and now it says I have two accounts and have to have my own phone. The same day I received * notices one says I have not made a phone call to finish activating my account details one saying take action today to prevent suspention. Called *-**-**** told to call back in **hours to activatie new account and mail phone Called back *-**-****was told set up account and make sure phone was ordered . Spoke to customer service they said it looked like I had * accounts and needed to send a new application for have to have my own phone and no one ever would transfer me back to make sure phone was being ordered. since the first wasn't cancelled another new account would make it look like I had * accounts. It is nothing I can do but keep answering emails explaining it over and over and nothing being corrected like they told me was being done while talking to the guy on the phone. He verified everything with me and then I got all the confusing letters, Last I heard was I was being mailed out again. The is no way a customer could get anything corrected because all they did was say mail I a new app which was going to be really messed up. I don't know what else to do

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Direct Express

Update Account Info issue
Reported by GetHuman1192316
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 14313 others
0 customers following this

Timeline

GetHuman1192316 started working on this issue
Aug 2nd, 2019 1:56pm

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