Direct Express Customer Service Issues

I have been trying to initiate a dispute for a few days now, but one of the representatives mentioned that I need to wait for the fraudulent transaction on my card to finish processing. $[redacted].86 was charged at Family Dollar before my card was cancelled on the 1st. I am confused as to why I have to wait to start the dispute process for my missing money. The individual who took my money also attempted a $[redacted].00 purchase after the cancellation. I've been on hold for over 1.5 hours for the past three days, with no luck. I haven't made any of these transactions, and I don't even know where they took place. Please help me with a dispute so I can recover my funds.

I have been trying to initiate a dispute for the past few days, but a representative informed me that I must wait for the fraudulent charges on my canceled card to be processed. $***.** was taken from my card at Family Dollars, and another attempted purchase of $***.** was made before the card was canceled. I have been waiting on the phone line on and off for the past * days, with wait times exceeding *.* hours. I am frustrated with the lack of response and just want my money back as I did not make those purchases. I hope a dispute can be processed promptly to resolve this issue.

I have been trying to start a dispute for the past few days. A representative told me to wait until the fraudulent payment on my canceled card is processed. $***.** was taken off my card at Family Dollar, and another attempted purchase of $***.** was made before the card was canceled. I don't understand why I have to wait so long to start the dispute. I have been on the line for hours over the past few days, experiencing long wait times of over an hour. I just want my money back as I did not make these purchases. They didn't even provide details of where the purchases were made. Please help me resolve this dispute promptly.

I am currently facing a troublesome financial issue, with no resolution after two months of frustration. In April, two unauthorized transactions of $[redacted] each were made online, leading to potential identity theft and funds disappearing. Despite clear signs of fraud, I am unable to get any help. Then, on May 3rd, more charges appeared. Two charges of $39.90 each from an online retailer, and on May 18th, a $[redacted].00 withdrawal from a mysterious gift shop or bakery. I have been unable to reach anyone for assistance, enduring long hold times and even getting disconnected. Frustrated, I am now escalating this matter to the federal division of securities. I have tried different approaches to resolve this, but unfortunately, it has been a challenging and uncertain experience.

I have not received a new card as my previous one was stolen. The FCID is supposed to replace what's lost, not used by the cardholder. It's frustrating that someone else could use my debit card during this online era. I am not responsible for the unauthorized transactions. I request a new card and a thorough investigation to be conducted promptly. The FCID is there for insurance purposes in cases of loss or theft. Please handle this situation urgently and keep me informed of the progress. I have also noticed instances of people attempting to imitate my voice. I need the matter to be investigated thoroughly with video and audio recordings examined for evidence. Kindly contact me via email or in person to resolve this issue promptly. Thank you. Sincerely, Lance E. Williams [redacted] Delbert Hodge RD. London, KY- [redacted]

Optimum service has once again disappointed me by suspending my service despite my consistent on-time payments. Over the past few months, I have had to deal with numerous issues like troubleshooting, device resets, and overall poor Wi-Fi connectivity. Despite requesting a technician visit, it seems like no action has been taken, forcing me to personally resolve the problem with my own resources. It turned out the issue was with the communication cables, a problem I had to fix myself even though I pay $[redacted] monthly for their services. Optimum's recent price raises and channel removals have left me dissatisfied and considering switching back to FiOS for their superior customer service and reliable equipment. Optimum's current lack of quality service, coupled with their unhelpful customer representatives, showcases their greed and disregard for their loyal customers' needs. It's high time they improve their service standards and prioritize customer satisfaction.

I experienced a double charge from Total Ride for the same trip. Through the Total Ride app, I booked a taxi and paid via my debit card. Upon reaching my destination, the driver requested my card again, resulting in an additional charge for the same ride. The app payment to Glendale Taxi Service (Total Ride) was $18.70, and the second charge to Total Ride was $18.00. I informed the driver, Trevor W., about the overcharge, and he reduced the fare by 70 cents to match the app charge. I am seeking a refund of the extra amount. Despite my efforts, Total Ride has been unhelpful in resolving this issue. Dispatch claims ignorance about the Glendale Taxi Service.

I am inquiring about Total Ride, a Google-verified taxi service in Glendale. After my initial complaint about an overcharge, the second payment of $18.00 was processed. The driver deducted 70 cents from the fare as an adjustment. I contacted the Total Ride corporate office, but they redirected me to call back for further investigation. They seemed unaware of how to refund the amount back to my account, stating there were no records of the charges or transactions. Dispatch advised me to reach out to corporate, but when contacting them, I was left in a loop of no resolution.

I noticed unauthorized transactions on my card made to an investment company, which I did not approve. As a low-income recipient of SSI, the deductions have significantly impacted my finances. I attempted to contact Direct Express to address this issue, but I was unable to due to technical difficulties. I am eager to dispute these charges and reclaim my funds promptly. The lack of security on the card concerns me greatly, as these transactions were not authorized by me. I urgently need the disputed amount refunded to my card to cover my rent, especially since I am currently without a working card. Your quick assistance in resolving this matter is greatly appreciated.

I recently received my monthly check on 6/3/19 for $[redacted].00. While I was out of town roughly an hour away, I made a $20 online purchase with my card, followed by attempting a $60 ATM withdrawal which got declined. Without receiving my balance due to the ATM being out of paper, I tried a $20 withdrawal, which went through. Upon calling my card issuer, I found my balance to be $26 and listened to the recent transactions. Despite numerous attempts and being on hold for a long time without success, I have been unable to dispute these transactions. I even tried calling the direct Express card number but was unable to speak with anyone since I requested a new card, which I have yet to receive. Not being able to contest these transactions and potentially recover the lost money is causing me a lot of stress as I heavily rely on my checks.

I have been trying to contact DirectExpress since June 3, [redacted] using the number on the back of my card. I was issued a new card on April 4, [redacted], but I have not received it. I urgently need a replacement card. Unfortunately, I am unable to use the website as I do not have an email address. If I could use my daughter's email, perhaps I could make more progress. This situation has become more difficult than anticipated, and I need assistance promptly.

I recently applied for a replacement Direct Express Card. I was informed that I had to reapply for the program due to a long period since my last card, which I had lost and can't locate. I contacted them on April 4th, [redacted], to resolve the issue and get back on the program to receive my disability benefits. Unfortunately, I haven't received the new card yet, and Social Security advised me to follow up. Currently, I am receiving paper checks, but this is not a sustainable solution. I have tried the lost card options without success as I don't have the card number or pin yet. I urgently need this matter resolved. My contact number is [redacted]. My name is Sherry L. Brown.

Someone made unauthorized transactions on my card on June 3rd at a Wood Forst Bank ATM totaling $[redacted]. I believe it was the bishop of the church I attend. I accidentally left my card in his truck, and he claimed he used it to retrieve money we supposedly owed him. However, I never gave him permission to withdraw the funds. When I confronted him, he said we'd discuss it in person. He eventually returned the card after I insisted and I later canceled it. I tried contacting customer service, but as the card was canceled, I wasn't able to reach an operator to report the unauthorized transactions and PIN change. The individual in question identified himself as Bishop James Jefferson.

I recently checked my ATM balance, and I noticed that there was only $33 on my card instead of the expected $[redacted]. After contacting Direct Express, I was informed that the money was withdrawn at Kroger in Lexington, Kentucky. Surprisingly, I had my card with me the entire time. I asked for the transaction details to be read separately: $[redacted], $[redacted], and $[redacted]. Kroger explained that scammers had used a duplicate card. I questioned if they had verified my ID since that should have been impossible as I had signed the back of the card. I have initiated a dispute, but unfortunately, I am struggling to reach a customer service representative. This situation is frustrating, and I hope it can be resolved promptly.

Hello, I recently reported my lost card and paid $17 for expedited replacement to arrive in 2 days. I was informed that I would receive a tracking number through a text message, but I have not received it yet, even though today is the scheduled delivery day. The system states that the card was issued on the 4th, but UPS cannot locate any package under my name or address. I urgently require the tracking number for my delivery. I have been attempting to contact Direct Express, but the automated system only states that the package was sent on June 4th and doesn't allow me to reach a live agent. I need this matter resolved promptly and would also like a refund for the expedited shipping fee.

My Direct Express account is frozen because someone pretended to be me, and now I can't receive my monthly benefits. The customer service representatives are not understanding my situation when I explain that I don't have two forms of ID, as I am on SSA and have not obtained an ID due to not driving. They keep advising me to visit the Social Security office, but I have no means of transportation as I am alone and the office is five to ten miles away. I would have to walk, but my health issues prevent me from walking long distances. I have no support or money for two forms of ID, with bills due and no food. If this is not resolved soon, I am at risk of losing my home. Can you assist me in releasing my funds urgently to avoid this crisis? Your help would be greatly appreciated.

Three months ago, my debit card was stolen by Tori Homsely. I replaced the card and recently discovered that $[redacted] disappeared - $[redacted] in the morning and $[redacted] later in the day. It appears that my card numbers were used online without authorization. Despite this, I managed to withdraw $[redacted] from a Pinnacle Bank ATM and pay my Metro PCS phone bill before the funds ran out. I have already requested a new card and plan to file a police report once I receive the statement. Despite numerous calls to the Direct Express number, I was unable to make a dispute as they kept hanging up on me. My Social Security number is [redacted]-05-[redacted], and I am David Lynn Martin residing at [redacted] Gordon, Azle, TX. I am struggling to make payments, including rent, this month due to this fraud. I urgently need assistance as the Direct Express phone line is unhelpful and offers no option to resolve this issue.

A few days ago, I received an email from Amazon offering hoverboards if I completed a survey. Later, I noticed multiple charges on my card for amounts ranging from $2 to $98 allegedly from this offer. Initially, the charges were around $98 each, but upon rechecking, they had increased to $98 and $89. I tried to call but couldn't resolve it, so now I am reaching out for help. The unauthorized charges occurred on June 6th from two different vendors, one labeled spap products and the other zenbeautyeye3343. I did not approve these charges, and I am seeking a refund to rectify this situation. My details are as follows: Blanca Barrios, [redacted] 3 0 Mitchell Street, Somerset, TX [redacted], [redacted].

I am encountering issues with Spectrum/Time Warner. I have not been using their services as the equipment is not connected, yet they have been deducting money from my card. This is especially distressing as I am on disability, and it is unlawful to take funds from my account without authorization. I have identified two unauthorized charges that I wish to dispute: $39.93 on April 5, [redacted], and $67.00 on June 3, [redacted]. Although I have not received a bill, these charges appeared in my transactions, prompting my discovery. I am seeking a refund for these amounts and request that a block be placed to prevent further unauthorized withdrawals. I can be reached at [redacted]. I have been attempting to contact Direct Express for the past four days to no avail. Their support system, or lack thereof, reminds me of the challenges faced when trying to reach social services.

From: Jo Anne Gregory Smith [redacted] Country View Lane #[redacted] McKinney, Texas [redacted] [redacted] June 13, [redacted] To: Direct Express Payment Processing Service P. O. Box [redacted] San Antonio, TX 78[redacted] Subject: Transferring Funds to Two Different Accounts Debit Card Ending with [redacted] Greetings, I am writing to inquire about transferring funds to two separate checking accounts. Initially, I successfully transferred funds to a Chase account ending in [redacted]. However, when attempting to transfer to another Chase account ending in [redacted], the transaction initially goes through, but later gets reversed without any explanation, causing delays in payments. Since I am facing challenges in resolving this through recorded messages and reaching customer service, I kindly request your assistance in addressing this matter promptly. Please contact me using the contact details provided in the letterhead. Thank you for your attention to this concern. Sincerely, Jo Anne Gregory Smith Durable Power of Attorney On behalf of Martha L. Kale Last four digits of SS#: [redacted]