My card was compromised all my money was taken out of my account between midnight on...

GetHuman2887257's Lost or Stolen Card issue with Direct Express from May 2019

Help with my Direct Express issue
The issue in GetHuman2887257's own words
My card was compromised all my money was taken out of my account between midnight on *** to *** I checked my balance at *:** AM on *** and my money was gone, there was a balance of $** and some change on my card.
GetHuman2887257 did not yet indicate what Direct Express should do to make this right.
I have an issue with Direct Express too
How GetHuman2887257 fixed the problem
all though my problem was solved the phone system that you have set up for people to call is terrible there is no option to talk to a live person at all, not a automated answered system. I spent a * hours trying to get somebody to talk to. That is why as of July I'm going with my bank for direct deposit for my SSI Disability check. The security is better and any problems I have will be cleared up within a ** min. Leslie Vaughn
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Direct Express

Lost or Stolen Card issue
Reported by GetHuman2887257
May 8th, 2019 - 2 mons ago
I have an issue with Direct Express too
Fixed
GetHuman2887257 shared how to fix
Seen by 8 customers so far
Similar issue to 9937 others
0 customers following this
Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman2887257 started working on this issue
May 8th 4:44pm
GetHuman2887257 confirmed the issue is fixed. Hooray!
May 9th 7:14pm
GetHuman2887257 confirmed the issue is fixed. Hooray!
May 13th 2:31am
GetHuman2887257 indicated the issue is not fixed yet.
May 13th 2:32am
GetHuman2887257 confirmed the issue is fixed. Hooray!
May 13th 4:08am
GetHuman2887257 confirmed the issue is fixed. Hooray!
May 14th 4:37pm