My youngest son who lives with us took my card and used it without authorization today...

GetHuman703781's Account Access issue with Direct Express from May 2019

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The issue in GetHuman703781's own words
My youngest son who lives with us took my card and used it without authorization today. He cleaned it out completely, except for a $** auto pay. I would like a new card with a new number PLEASE. **I do not have food stamps or any other income other than $*** a month from SSI. This month will be canned vegetables until they run out and peanut butter. **As our son lives with my husband and myself in a tent (he lives in the tent, not us. He won't live in the house because we have cats and dogs, including HIS very large dog.)*I am emotionally and physically fragile and part of my heart does not work all the time. The medication I am supposed to be on has a $*** a month copay, despite having the Medicare medications policy and AARP's medigap policy. Needless to say, I am unable to buy that medication or the rest of them either, so this entire situation is shortening my possible life a bit. A lot, according to my MD, but as a disposable senior, I guess that's just the breaks. **The INSANITY of this all is that our ** year old son could probably get on disability for emotional or physical reasons. He has * fractured bones in his spine that were not tended at the time of the initial accident and a couple of brain tumors that are being treated. (We're paying, of course, with my SSI.) He has also been diagnosed with severe rage issues (no kidding) and schizophrenia. **I would have called and discussed this with a human, however our son has the only telephone and he keeps it with him and allows me to use it while he stands over me listening.**He has rages and destroys things in the house and has come close to beating up his ** year old father with diabetes and two open heart surgeries, the latter one happening a few months ago. **I can't even tell you the number on my direct express card because our son has it. My name is Jean Elizabeth Buckhalter. My address is *** Ramsey Road, Albany Georgia *****. I was born on ********** at Garfield Memorial Hospital in Washington, D.C. around **:** AM. My father's name was J.Thomas Benton and mother's was Florence E. Benton. The last four digits of my social security are ****.**I am giving you this information so that you may hopefully be able to tell me apart from our son who has my information and my husbands but he does not have most of the information in the previous paragraph. He will have the social security number because he also has my social security card. **Summation: Please send me a new card and number. I am not certain if the house address is compromised, as our son gets the mail just about as fast as it arrives, so if I need to use my husband's work address, would you call Carl Buckhalter (he goes by his middle name) at Potter Motor Company, Albany, GA *****? The telephone number there is ***-***-****.**FYI, in order for me to get TO the mailbox, I have to scoot down the stairs on my bottom after throwing the wheelchair down the stairs and hoping I can get to it and open it, then try VERY HARD to wheel through sand, which is pretty much impossible. Getting into the chair is a bit of a circus act as well as taking more time than I have when trying to outrace a mobile, two legged human who is a lot younger than me. Once outside and in the chair, I usually have to wait a few hours for my husband to get home from work to help me back up the stairs, over the threshold and back into bed. It would probably make a great and amusing video for youtube, but I wouldn't be laughing much. **My husband IS my designated care giver (after ** years together, would I choose someone else?). He also has my power of attorney in all matters as I am unable to easily leave the house unless someone (husband) can carry me down the stairs, into the truck, load my wheelchair and repeat the process. **New card and number and for heaven's sake, cancel my other card because our son refuses to return it to me and now I have under $*.** for the month. I can't call the police- he has the only phone and our home, animals (no kill sanctuary for ** years), husband and myself would be in very serious danger of killing (animals - one of his favorite threat), destroying the rest of the house (he's already destroyed all furniture other than our bed and one computer desk and has taken my Nuwave oven out to his tent for his sole use, leaving us with a hotplate for cooking, destroyed our aluminum ladder when in a rage and so on.) So the only leverage I have is a new card and number so maybe next month I can get the meds I need and some food.**Email is the easiest way to contact me however he can access that since he has gotten into our computers. Right now he is away from home, so if you can email back rather quickly (apologies), I can read it and delete it before he reads my emails. **Thank You, Jean Buckhalter who wishes she had stuck with cats and dogs, mathematics and the wonderful husband rather than having children.
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Direct Express

Account Access issue
Reported by GetHuman703781
May 8th, 2019 - a mon ago
I have an issue with Direct Express too
Not resolved
Seen by 5 customers so far
Similar issue to 9930 others
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GetHuman703781 started working on this issue
May 8th 3:21pm
GetHuman703781 indicated the issue is not fixed yet.
May 8th 7:25pm
GetHuman703781 indicated the issue is not fixed yet.
May 9th 8:15pm