Direct Express Customer Service Issues

I have a dispute regarding stolen money from my card. I've been trying to reach the Customer Service number to talk to the Dispute Resolution department, but haven't been successful. They only gave me ten days from my initial call to submit paperwork, which took ten days to reach me. The Post Office mentioned that if it had been mailed on time, it would have arrived within four days. I need the Dispute Resolution Center to send out paperwork promptly, considering it takes ten days for their mail to reach me. The Post Office confirmed that it should have been delivered within four days if mailed promptly. It's frustrating that they delayed sending it, causing a delay in me receiving it.

Last December, I rented a vehicle locally, and the charge was around $39, which I paid by card. When I returned the vehicle the next day, the total estimated amount was not used, and I received a refund. However, a week later, I was unexpectedly charged $42 by U-Haul on my card without authorization. I did not use their services, and I am not sure why this charge appeared. I want my money promptly refunded to my card. The situation should have been safe and secure from the start. It seems there might have been some issue with their records involving a previous rental, causing confusion. I need this resolved correctly, or I may need to change my payment method.

My SSI payments go to a Direct Express card. Unfortunately, someone stole my information and withdrew $[redacted] from my account on 3/1/19 at an ATM far from my home. I reported the theft within 2 business days of the incident, got a new card and PIN, and filed a police report. Direct Express mentioned sending me paperwork to dispute the two withdrawals, but I haven't received it yet. I've been unable to get any help through phone calls or the website. I know I'm only liable for up to $50, so I'm eager to recover the remaining amount quickly. How can I obtain the necessary forms?

I logged into my Direct Express Account online using my card number ending in [redacted], User ID, and password. However, the account accessed displayed an account number ending in [redacted] with a balance of $2.72. On checking the account history, it indicated a deposit of $1,[redacted].40 from Social Security on March 20, [redacted], at midnight. Subsequently, unauthorized withdrawals were made including an expedited mail fee and multiple ATM cash withdrawals in Seattle, WA, totaling $1,[redacted].00. I did not make or authorize these transactions and haven't been to Seattle in over 30 years. When I called Direct Express at 1-[redacted] using my card number (ending in [redacted]), the system said it was not valid. I'm concerned why my account number was changed, why it's now invalid, where my money went, when my account will be reactivated, and when my funds will be returned. This is a fraud complaint, and I urgently request the return of my money.

I'm having trouble accessing my account as it is locked due to password issues. After failing to log in with my password, it prompted me to solve my security question, which I couldn't recall all the details for. I followed the instructions to set a new question and answer and received a temporary password via email from Direct Express. However, I faced difficulty pasting the new password into the login field after copying it. I then manually typed it in, but the system still rejected it. Despite being in Mexico, my attempts to reach customer service through the international number have been unsuccessful for the past 6 hours.

I am hoping to speak with someone from the upper management team regarding a serious complaint I have against a supervisor named Britney in your fraud department. I have been mistreated and my requests have been ignored. Despite informing your team of my address change, forms were sent to an old address that I no longer reside in. When I mentioned this, I was told I would not receive a credit due to being late in returning these forms that I only received through a friend's assistance. Britney was unprofessional, disrespectful, and seemingly enjoyed my distress over my current homeless situation. Her lack of empathy and rudeness greatly upset me. I am left sleeping on the street because of this issue, and her attitude towards me was unacceptable. It is important for this matter to be addressed promptly. Thank you.

During my recent two-week hospital stay, my Direct Express Card went missing. Unfortunately, I don't have any of the card details as they were lost with the card. I urgently need to cancel the missing card as I suspect it's lost or stolen. I am the only authorized user of this card and require a replacement swiftly to ensure my Social Security Benefits are deposited correctly. Your immediate attention to this matter is crucial as I fear the card could be used unlawfully. Any further cards issued to me must only be used by me. Kindly send the replacement card to my address at [redacted] Olive Ave, Nokomis, FL [redacted]. If you need more details, feel free to contact me at [redacted]. Thank you for your assistance. Joan L Cotherman

I am Joan L.Cotherman. Unfortunately, my Direct Express Card got lost/stolen along with all the accompanying paperwork during my recent hospital stay. As the sole authorized user, I request the immediate cancellation of the missing card to prevent unauthorized use. I rely on this card to receive my Social Security benefits through direct deposit monthly. I kindly ask for a Replacement Card to be promptly mailed to me at [redacted] Olive Ave. Nokomis, Fl. [redacted] to avoid any delays in receiving my benefits. For any further details regarding the missing card, please contact me at [redacted]. Thank you for your swift attention to this matter. Sincerely, Joan L Cotherman. Address: [redacted] Olive Ave. Nokomis, FL [redacted]. Phone: [redacted].

I recently took surveys with a company that turned out to be a fraudulent business. They misled me with promises of rewards for participating in surveys, but instead, they charged my account without my consent. They even debited $29.95 for a credit report that I did not request. After contacting them, they assured me that they would refund the money, but it has not been returned yet. I want to stop any further charges on my card, such as the unauthorized $29.95 for a credit report. I did not agree to this charge or sign up for such services. My name is Priscilla Fant, and you can reach me at [redacted].

I was expecting to get my new card yesterday, but the UPS worker mentioned that the address was incorrect. I need to reach someone from Direct Express to have them send out my card again. I have urgent payments to take care of, and this situation is causing a lot of inconvenience and frustration. I really need the card promptly, and I prefer if it's not locked. I'm even willing to pick it up if possible. I've tried calling more than 10 times, but no one has returned my call or picked up the phone. The lack of response is disappointing, and I hope to get this matter resolved soon.

I have discovered an unauthorized charge of $89.00 on my account, and have had difficulty contacting customer service to dispute the charge. Despite understanding high call volumes, the inability to reach customer service is unacceptable. It is crucial that customers have access to address and resolve issues related to their accounts promptly. I have taken the initiative to contact the merchant who processed the charge and have requested evidence in the form of screen shots. Although $89.00 may not seem significant to some, for me, managing a fixed income, this amount can greatly impact my monthly budget. As a loyal customer of Direct Express, I trusted in the security of my funds and the ability to address any problems efficiently. This experience has left me feeling concerned and let down. I am hopeful for a swift resolution to this matter. Thank you.

Today, I received my $1,[redacted] Social Security payment and paid my bills, expecting to have $[redacted] left on my card. Upon checking my last 10 transactions, which were all correct, I was shocked to see my balance at $54. I am concerned that someone might have my card information. Please reach out to me urgently. This situation is exacerbating my depression and anxiety. I am frustrated by this issue and am unsure how to resolve it. I noticed it now says "FIXED" under your name, but I have not received any email communication.

I have been having issues with Geico car insurance payments being deducted from my Direct Express account after the 3rd of each month. When my car broke down and my tags expired on February 18th, I informed them on the 24th of February [redacted] to stop the deductions. However, they still deducted $98.91 on March 2nd [redacted] and $64.79 on April 3rd [redacted]. They also notified me that $48.00 is due on April 18th [redacted]. Despite contacting Direct Express, they advised me to deal with Geico directly. I am left without insurance coverage and no refund of the deducted amounts. Geico informed me that I am only entitled to a $54.00 refund.

Hello, I am having an issue with a payment I made for my daughter's Georgia Power bill. I made a payment for March 3, [redacted], and I believe I paid in on February 8, [redacted]. I contacted someone at the Direct Express office and they informed me that the amount they requested was already paid. The payment was deducted from my card by their office, but Direct Express claims they did not receive it. I want to dispute this payment because someone from their office took the money, so where did it go? Despite speaking with Direct Express customer service, they were not helpful. They are attempting to charge me twice for the bill, and if I don't pay, they will disconnect my service. I am struggling to get in touch with their customer service. Your assistance in guiding me in the right direction would be greatly appreciated. Thank you.

I noticed a charge of $55 on my card three weeks ago on March 20 that I do not recognize. I have called numerous times to resolve the issue, waiting on hold for over 20 minutes each time with no solution. Finally, after several tries, I was transferred to the claims department. They mentioned they would send a claim form for me to review and sign before they can consider reversing the charges. My concern for DirectExpress is why they make it so challenging for veterans to receive refunds for unauthorized charges. If DirectExpress reverses the charges, it will have taken over a month for me to access my money. This delay is unlike any other bank's process, and it's frustrating. I am hoping to have my $55 refunded promptly. Your assistance is greatly appreciated.

I had a dispute claim where my debit card was stolen, and the person who took it was caught in two different cities with my card in his possession. I filed a police report and faxed the necessary paperwork to the company. Despite receiving a denial letter, I followed up and was informed that they had the police report and paperwork but had not reopened the claim. I urgently need my money back as my utilities are at risk of being cut off, my rent is behind, and I have nothing to eat. I rely on the funds that were stolen, and this situation has left me in a dire financial state. Please reopen the claim so I can get my money back. Thank you.

I am following up on the status of my dispute regarding charges from Been Verified and a credit monitoring agency. I have identified three companies making unauthorized charges on my card. It has been over a month, and I am yet to receive a resolution. I seek a refund or temporary return of funds during the investigation. My ESR number is 1-[redacted]. I request Direct Express to refund the fraudulent activity charges. Despite multiple calls to representatives, I have not made progress. Assistance is needed urgently as the amount taken is impacting my account. Direct Express issued a new debit card without any such unauthorized transactions. I urge prompt refunds for the disputed amount. For further communication, I can be reached at [redacted] or [redacted] Thank you, Lori Millraney

I recently made a $20 payment to my Montgomery Ward account using my Direct Express Debit Mastercard with a live agent. The transaction was approved and I received a confirmation number. However, a week later, I was informed by Montgomery Ward that the payment was declined. Another creditor also mentioned that a recent payment made with my debit card was not approved by my bank, despite receiving a confirmation number. I typically use my debit card to pay my creditors over the phone without issue. I am now unsure whether to continue using my debit card for such payments, concerned that the creditors may claim non-receipt despite me having confirmation numbers as proof. Any advice would be appreciated. Thank you. Sincerely, Gwendolyn E.

I suspect my account was compromised after using an ATM in Knoxville, TN, as my card details were used at a Family Dollar in Arizona. Direct Express sent me paperwork to complete, which I did along with a police report. Unfortunately, I lost the police report and had to submit another one. I found it frustrating to be accused of traveling from Knoxville to Phoenix to use the card myself. After escalating the issue and faxing the documents to a supervisor named Joann, I was informed that my information was received, but there's no clear timeline for resolution. It’s been two months with no refund or updates from Direct Express. Most other credit card companies would have resolved this within days. I've now switched my V.A. Disability payment to my checking account but insist on getting my money back. I shouldn’t be responsible for someone hacking my account and stealing my funds.

I was unable to contact the dispute and fraud department to speak with a live representative. Upon noticing unauthorized transactions on my stolen card, I reached out for assistance. Despite receiving information from a representative, I was unsuccessful in being directed to the appropriate department. I am Velma Watson, and though I do not possess the card number, my social security number is [redacted] 88 [redacted]. This unfortunate situation has happened before, leading to denied reimbursement previously. This time, however, I reported the incident to the police, providing your office with the necessary information. I urge for the return of the $[redacted], $82.00, $80.00, and $[redacted].00 transactions to my account. The police officer in Humble, TX requires a printed sheet detailing the stolen transactions. Due to the high call volume, I resorted to writing a letter after closing the card. I hope for a swift resolution as I am certain the transactions were not authorized, as evidenced by my recent legitimate purchase at Walgreens for $5.99. Thank you.