Have been trying to set password on account for almost a month. After calling customer...

GetHuman2159505's customer service issue with Direct Express from February 2019

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The issue in GetHuman2159505's own words
Have been trying to set password on account for almost a month. After calling customer service, I was told the issue is handle by tech. support. A ticket is request is made then transferred over to tech. support. The day I was told that someone would be contacting me, didn't get a call. was (*) days later, I received a call from tech. support but missed the call. I call back the phone number, and the person in which I spoke to informed me that it was not the phone number for Direct Express, that for some reason their company had been getting kick backs calls for Direct Express. I'm hoping you can help me resolved this issue. Something so simple as resetting a password has taken almost a month. Shouldn't be this difficult to do so!!*Thank you, W. Emerson
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Direct Express

Customer service issue
Reported by GetHuman2159505
Feb 8th, 2019 - 3 mons ago
I have an issue with Direct Express too
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Items needed
Card number
Name on account
Last 4 of SSN
Address on account
Your birthday
Timeline
GetHuman2159505 started working on this issue
Feb 8th 12:51am
GetHuman2159505 indicated the issue is not fixed yet.
Feb 8th 12:53am