Every time i call i get a message saying they are experiencing a high volume of calls p...

GetHuman-freebrd's customer service issue with Direct Express from February 2019

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Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman-freebrd's own words
Every time i call i get a message saying they are experiencing a high volume of calls please call back at another time and then it hangs up. I have been trying for a very long time to get ahold of anyone. I need a new card and i desperately need to change my address and i cant do it on line. Im so frustrated by this. It would not bother me to be on hold or be told i would get a call in order my call was recieved like other agencies do. This is really upsetting. It needs to be fixed. I hate not being able to fix my issue when i need it fixed.
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Direct Express

Customer service issue
Reported by GetHuman-freebrd
Feb 6th, 2019 - 3 mons ago
I have an issue with Direct Express too
Not resolved
Seen by 4 customers so far
Similar issue to 6560 others
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Timeline
GetHuman-freebrd started working on this issue
Feb 6th 6:12pm
GetHuman-freebrd shared this issue with friends on Facebook
Feb 6th 6:13pm