Before contacting them, items GetHuman1965216 may need:
Card number, Name on account, Last 4 of SSN, Address on account, and Your birthday
The issue in GetHuman1965216's own words
I tried to use my card for a very important transaction, but my card was declined. There is more then enough money in my account, but it was still declined and I need to make the purchase today. I have tried multiple times to call Direct Express and they are having "high volume of calls" so it just hangs up on me. I need to talk to someone about this right away, TODAY, before *pm PDT. PLEASE HELP ME..
GetHuman1965216 did not yet indicate what Direct Express should do to make this right.
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How GetHuman1965216 fixed the problem
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